error 80073701 trying to install windows 7 update agent 7.6.7600.256

Since June 18th 2012 Windows Update has been trying to install a new Windows Update Agent and has failed repeatedly.

 

I have rund the Fixit's without any help. I have run the fixes described at http://support.microsoft.com/kb/2509997  which are:

Method 1: restart your computer, and then try to install the updates again

Method 2: Run the System Update Readiness tool (CheckSur.exe)

Method 3: Run the System File Checker tool (SFC.exe)

Method 4: Reset the content of the Catroot2 folder

Method 5: Remove any incorrect Registry values

Method 6: Register the Windows Update files

Method 7: Make sure that your antivirus application does not scan certain files

Method 8: Rename the SoftwareDistribution folder

Method 9: Clear the BITS queue of any current jobs

Method 10: Download and manually install the 958056 update

Method 11: Rename Pending.xml

Method 12: Run Chkdsk on the Windows partition

I also ran the items on page http://support.microsoft.com/kb/957310 with no success. I see that someone else has the problem and built a custom solution, but didn't really share it, see http://social.technet.microsoft.com/Forums/en-US/winserverwsus/thread/226d7698-c6d4-4783-8534-b955d4a441aa and I have tried to conntact Microsoft Support but can't get through.

I am running Windows 7 professonal 64 bit version 6.1.7601 service pack 1 build 7601 on a Dell xps L502X with an Intel i7 2670QM and 8 GB of ram. This is the error it gives me and of course I have followed these links to no avail.

 

Windows Update Agent 7.6.7600.256

Installation date: ‎6/‎28/‎2012 6:30 AM

Installation status: Failed

Error details: Code 80073701

Update type: Important

The Windows Update Agent enables your computer to search for and install updates from an update service.  The agent can automatically update itself as needed to communicate with the update service when Windows searches for new updates.

More information:
http://go.microsoft.com/fwlink/?LinkID=118000

Help and Support:
http://go.microsoft.com/fwlink/?LinkID=117301

Any help is appreciated.

 

Question Info


Last updated December 22, 2017 Views 4,509 Applies to:
Answer
Answer

In IE9, click on/open Help | About [or execute keyboard shortcut ALT+H+A]. If the second line of text displays Update Version: 9.0.8, KB2719177 is installed.

Long story, short version: Since KB2719177 was released on 12 July 2012 & you install IE9 on 12 July (I assume), installing IE9 included the fixes in KB2719177.

One more follow-up question: Please confirm that you can successfuly run a manual check for updates per http://windows.microsoft.com/en-us/windows7/How-can-I-tell-if-my-computer-is-up-to-date.

--
~Robear Dyer (PA Bear)
Microsoft MVP (Windows Client) since October 2002

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Very good.

FOLLOW-UP...

1. When (exact date) did you do the In-Place Upgrade (AKA Repair Install) of Win7 SP1 64-bit?

2. Is Kaspersky Internet Security Suite (still) installed?

3. Are ALL of the following updates listed in View installed updates? [1]

    (a) KB2698365, KB2718523, KB2691442, KB2655992, KB2719177 [if IE9 is installed] & KB2719985 or possibly KB2721691; [1]

    (b) KB2699988 [if IE8 is installed], KB2685939, KB2686831 & KB2709715;

    (c) KB2604115, KB2658846, KB2660649, KB2676562, KB2688338, KB2690533, KB2695962, KB2656411 & KB2718704;

    (d) KB2653956; KB2621440 & KB2667402;

    (e) KB2654428, KB2645640 & KB2644615.

4. Is Java Version 7 Update 5 (or higher) currently installed? TEST HERE USING IE (ONLY!) => http://java.com/en/download/installed.jsp

==============================================
[1] Start | Control Panel | Programs and Features | View installed updates (in left-hand menu)

--
~Robear Dyer (PA Bear)
Microsoft MVP (Windows Client) since October 2002

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