code 800704C8 when Windows Update runs

I can not update anything. It seems like windows update just runs & runs the I get this error code: code 800704C8. How do I fix this?
 

Question Info


Last updated March 13, 2019 Views 6,503 Applies to:
I can not update anything. It seems like windows update just runs & runs the I get this error code: code 800704C8. How do I fix this?


 

What 'exactly' are you doing when the error occurs?

If you are trying to install a Windows Update, what is the 'KBxxxxxx' number for the update.

 

 

You may try to run the Windows 7 Update Troubleshooter and check if it helps.

<<http://windows.microsoft.com/en-US/windows7/Open-the-Windows-Update-troubleshooter>>

UTC/GMT is 01:08 on Wednesday, May 02, 2012                                


2 people were helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I am trying to update anything. The last time windows updated ran successfully was 2/2/2012, the last installed update is 1/31/2012. Windows update just runs, then times out sometime stating  unable to reach the windows update server.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Suggest that you first rule out malware as the cause of the issue by doing the following:


I.- Clear out your Temporary files

Clean up the system (clearing out all the temp/tmp folders, and included all offline content, clearing the browser tif, delete cookies.

<<http://winhelp2002.mvps.org/delcache.htm>>

Click Start > All Programs > Accessories > System Tools > Disk Cleanup

 

II.- Have your system scanned by the installed antivirus/security suite.

 

III.- Run this tool from Kaspersky: How to remove malware belonging to the family Rootkit.Win32.TDSS

It seems possible that your Windows installation has been delibeяately damaged by a trojan. (SDBot and ZLOB, all protected by a rootkit.)) so as to prevent you updating your system or removing the trojan.

Mosty likely, the computer may be infected with ROOTKITS.

<<http://support.kaspersky.com/viruses/solutions?qid=208280684>>

 

IV.- Download, install, update, and run scans with both of these free anti-malware tools:

MalwareBytes AntiMalware (MBAM)

<<http://www.malwarebytes.org/products/malwarebytes_free>>

SUPERAntiSpyware (SAS)

<<http://superantispyware.com/superantispywarefreevspro.html>>

 

 

V.- If no malware was detected, there is a Fixit on this page that will reset W indows Update components:
Access the KB971058 article via Internet Explorer-(only)
How do I reset Windows Update components <<http://support.microsoft.com/kb/971058>>

Suggest you download and save it. Then close all open programs and web browsers.
Run Microsoft Fixit 50202.msi and choose it's Default mode.
After it's finished running, see if the return code appears again when you check for updates.

If not, then run the Fixit once more and choose it's Aggressive mode.
Restart once it's finished running and see if the return code still appears when checking for updates.


IF malware was detected, then please post if it was removed and the specific name of what was detected.

Please let us know if this did or didn't help to resolve your problem.

UTC/GMT is 04:16 on Wednesday, May 02, 2012                                

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.