After installation of update KB2670838 Win 7 keeps crashing to blue screen.

I currently have laptop set to automatic download and installation of windows updates. Update KB2670838 causes system crash whenever Internet Explorer Version 9 is running. I restored the laptop to a previous date using system restore and again allowed the update to install again. Getting the same results as previous installation of the update. I uninstalled the update using Add/Remove programs and laptop seems stable.

I have Win 7 Pro 64 bit edition Serv pack 1 on HP DV7 laptop I7 processor and 16GB ram.

 

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Last updated August 23, 2019 Views 66,216 Applies to:
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I understand that KB2670838 is currently set as an optional update so it should not be downloaded or installed automatically... [emphasis mine]


And therein lies the rub, my friend.

 

Allow me to quote the OP in this thread...

I currently have laptop set to automatic download and installation of windows updates. Update KB2670838 causes system crash... [emphasis mine again]

 

IOW, it would appear that Automatic Updates is downloading/installing KB2670838 (at least as long as AU's set to the default Automatic setting).

 

AU's set to Notify Only here so I was able to hide it before AU offered it.

 

[PS: Running Fix It 50202 in Aggressive mode will "flush" the Download folder.]

--
~Robear Dyer (PA Bear)
Microsoft MVP (Windows Client) since October 2002

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