Question

Q: Windows Update searches endlessly, with no results.

Whenever I start Windows Update, the search bar activates, but it searches endlessly - up to a half hour or more.  It doesn't identify any updates needed, nor say that there are no updates.  Because of this ongoing problem, I have not been able to get any updates for months. I have checked and confirmed that the Windows firewall is active, and no other firewalls are active.
Right now, I'm trying to install an OCR scanning "pen." I installed the software, but can't install the device.  It says "Error updating the driver (hid:*WINDRVR6) with the INF file."  I hope to resolve this through Windows Update. However, in fact, when I type WINDRVR6.INF in the search box on the start menu, it finds the file.

I would welcome advice both about how to get Windows Update working, and about how to get the software can "find" this missing file.

Answer

A:

Support for Vista Gold (no Service Packs) ended on Tuesday, 13 April 2010. Computers still running Vista Gold "will no longer receive software updates [e.g., SP1] from Windows Update" until SP1 has been manually installed (which will require that several Prerequisite Updates be installed first). See http://windowsteamblog.com/blogs/windowsvista/archive/2010/04/13/end-of-support-for-windows-vista-with-no-services-packs.aspx.

    • What does it mean if my version of Windows is no longer supported?
       http://windows.microsoft.com/en-us/windows/help/what-does-end-of-support-mean

Since you "have not been able to get any updates for months," you're probably seeing the effects of a well-entrenched hijackware infection (including a W32/Alureon rootkit variant). See...

     Cleaning a Compromised System
     http://technet.microsoft.com/en-us/library/cc700813.aspx

Back-up any personal data (none of which should be considered 100% trustworthy at this point) then format the HDD & do a clean install of Windows.  Please note that a Repair Install (AKA in-place upgrade) will NOT fix this!

HOW TO do a clean install of Vista: See the "If you want to reinstall Windows Vista by performing a clean installation..." section ofhttp://windows.microsoft.com/en-us/windows-vista/Installing-and-reinstalling-Windows-Vista

After the clean install, you will have the equivalent of a "new computer" so take care of everything on the following page before otherwise connecting the machine to the internet or a local network (i.e., other computers) and before using a flash drive or SDCard that isn't brand-new or hasn't been freshly formatted:

     4 steps to help protect your new computer before you go online
     http://www.microsoft.com/security/pypc.aspx

Tip: After getting the computer fully-patched, download/install KB971029 manually:http://support.microsoft.com/kb/971029

NB: Any Norton or McAfee free-trial that came preinstalled on the computer when you bought it will be reinstalled (but invalid) when Windows is reinstalled. You MUST uninstall the free-trialand download/run the appropriate removal tool before installing any updates, Windows Service Packs or IE upgradesand before installing your new anti-virus application.

     Norton Removal Tool
     ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

     McAfee Consumer Products Removal Tool
     http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

If you need additional assistance with the task at hand, please begin a new thread in this forum:http://social.answers.microsoft.com/Forums/en-US/vistarepair/threads 

If these procedures look too complex - and there is no shame in admitting this isn't your cup of tea - take the machine to a local, reputable and independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop.


~Robear Dyer (PA Bear) ~ MS MVP (IE, Mail, Security, Windows & Update Services) since 2002 ~ Disclaimer: MS MVPs neither represent nor work for Microsoft
--
~Robear Dyer (PA Bear)
Microsoft MVP (Windows Client) since October 2002

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Views: 2,191 Last updated: November 29, 2017 Applies to: