Whenever I start Windows Update, the search bar activates, but it searches endlessly - up to a half hour or more. It doesn't identify any updates needed, nor say that there are no updates. Because of this ongoing problem, I have not been able to get any
updates for months. I have checked and confirmed that the Windows firewall is active, and no other firewalls are active.
Right now, I'm trying to install an OCR scanning "pen." I installed the software, but can't install the device. It says "Error updating the driver (hid:*WINDRVR6) with the INF file." I hope to resolve this through Windows Update. However, in fact, when I type WINDRVR6.INF in the search box on the start menu, it finds the file.
I would welcome advice both about how to get Windows Update working, and about how to get the software can "find" this missing file.