Question

Q: Can't install update KB951847 This thread is locked from future replies

Enough people seem to be having trouble with this automatic update. I get error 8007 0663 and ...0643.

The offered solution is usually to uninstall all versions of dot net (2.0, 3.0 and 3.5) then start all over again. I did that once a year or so ago with the help of an MS support person. It took hours. I feel like maybe this is the easiest answer, rather than the right answer. I don't want to have to take a day off every time dot net fails. Actually, I don't even have a problem except that the update wont run.

I compared automatic updates on my two computers. The other computer never got this update, so why did the one with the problem download it. This update seems fairly old. Did it think it needed to try to refresh dot net? My automatic updates - even to dot net have been running just fine.

I can't find a way in the update program to turn this update off. Is there a way to delete the downloaded copy which it keeps using, and try a fresh download.

This computer was also rerunning kb982168 and reporting it successful each time. Now it seems to be back in the queue and maybe waiting for the problem update to complete.

Anybody have an idea how to get this update downloaded clean so I can try to run it? Or any other ideas?

 

Answer

A:

OPTION A:

First run the Fix It in this KB article & see if the update will install after doing so:

How to fix MSI software update registration corruption issues
http://support.microsoft.com/kb/971187

If no joy, see...

When installing updates using Windows update or Microsoft Update you may receive Error 0x643 or 0x80070643
http://support.microsoft.com/kb/976982

Then proceed per the following:

=====================

Step #1 => Before doing anything else, write down what .NET Framework versions are currently installed:

    How to determine which versions of the .NET Framework are installed and whether service packs have been applied
    http://support.microsoft.com/kb/318785

   [As of this post, KB318785 hasn't been revised since November 2008 so you may not find the pertinent information in it.]

Step #2 => Now see Resolution Method 2 in this related KB article: http://support.microsoft.com/kb/923100

After running the .NET Framework Cleanup Tool (not the Windows Installer Cleanup utility!), reinstall all .NET Framework versions (but only the ones you wrote down in #1 above) manually using the download links on the page then run Windows Update manually to install security updates for same.

Download links for .NET Framework Cleanup Tool:

http://cid-27e6a35d1a492af7.skydrive.live.com/self.aspx/Blog_Tools/dotnetfx_cleanup_tool.zip

http://blogs.msdn.com/cfs-file.ashx/__key/CommunityServer-Components-PostAttachments/00-08-90-44-93/dotnetfx_5F00_cleanup_5F00_tool.zip

NB: If you remove .NET Framework 3.5 (SP1) using the tool, reinstalling .NET Framework 3.5 will also install .Net Framework 2.0 SP2 and 3.0 SP2; then Windows Update will offer .NET Framework 3.5 SP1.

IMPORTANT! => If you remove .NET Framework 3.5 (SP1), reinstall your .NET Framework versions in the following order:

    1. .Net Framework 3.5, then...
    2. .Net Framework 1.1, then...
    3. .Net Framework 1.1 SP1

NB: KB923100 references this page: http://blogs.msdn.com/astebner/archive/2006/05/30/611355.aspx.  Please read ALL of it as well as the related page http://blogs.msdn.com/astebner/pages/8904493.aspx before using the .NET Framework Cleanup Tool.

Step #3 => Check-in at Windows Update and install any critical security updates offered.

OPTION B:

KB951847 is an Optional, non-security update which you can hide (especially since nothing's gone awry without it installed).

1. Stop the Windows Update service (make sure you are logged on as an Administrator):

Start | Control Panel | System and Maintenance | Administrative Tools | Services (provide Admin password or confirmation if necessary) | right-click Windows Update service | click on Stop

(Stopping the service will take a moment)

2. Access the following KB article via Internet Explorer (32-bit) and run the Fix It in DEFAULT and AGGRESSIVE modes, then reboot:http://support.microsoft.com/kb/971058

3. Start the Windows Update service (make sure you are logged on as an Administrator):

Start | Control Panel | System and Maintenance | Administrative Tools | Services (provide Admin password or confirmation if necessary) | right-click Windows Update service | click on Start

(Starting the service will take a moment)

4. Run a manual check for Windows Updates & "hide" KB981547.

HOW TO Hide an Update or Restore a Hidden Update [good for Vista, too]
http://www.sevenforums.com/tutorials/24376-windows-update-hide-restore-hidden-updates.html


~Robear Dyer (PA Bear) ~ MS MVP (IE, Mail, Security, Windows & Update Services) since 2002 ~ Disclaimer: MS MVPs neither represent nor work for Microsoft
--
~Robear Dyer (PA Bear)
Microsoft MVP (Windows Client) since October 2002

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Views: 2,062 Last updated: March 25, 2018 Applies to: