Question

Q: win 7 update at shutdown hangs up This thread is locked from future replies

OS: Win 7 home premium 64 bit OEM installed on ZT 1.5T desktop
Service Pack level:  do not know. machine is 2 weeks old and have seen 3-5 successful updates at shutdown time.

Few weeks ago bought a quad-core ZT machine that came with win 7 home premium 64 bit OS and a 1.5T HD.  Have been very happy with the unit, and have seen some 3 or 4 updates at shutdown with the usual banner "Please do not power off or unplug your computer; installing update 1 of X."  So, would happily head to bed and could hear the unit shut down in five minutes or so.

Not so last evening (Fri, Feb 26). Saw the update screen at 11 pm, and still there as of 10 am this morning.  Yes, can see some sporadic hard disk activity, and the spinning cursor. 

Any idea what may be happening, and more importantly how can I break out of the update, bring to a place where I can continue my work?

BTW, have two other Win 7 systems that did not have the update last evening: a netbook running home premium 32bit, and a Dell desktop running win 7 ultimate. All three are on a home win 7 network.

Appreciate any insights.....

Answer

A:

Hi codeguy18,

Are you able to boot to the desktop now?

If you are not able to boot to the desktop, follow the instructions below to boot the computer in safe mode with networking.

1.      Turn the computer on or Restart the computer
2.      Start tapping the F8 key. The Windows Advanced Boot Options Menu appears. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, restart the computer and try again.
3.      Ensure that the Safe mode with networking option is selected.
4.      Press Enter. The computer then begins to start in Safe mode with networking.

If you are able to boot the computer in safe mode with networking, you may download and install the update which is causing the issue.
Reboot the computer in normal mode and check if the issue is resolved.

If that does not work, let us perform startup repair which might help you in resolving the issue.

Startup Repair is a Windows recovery tool that can fix certain system problems that might prevent Windows from starting. Startup Repair scans your computer for the problem and then tries to fix it so your computer can start correctly.

Follow the instructions in the link below to perform startup repair.

Startup Repair: frequently asked questions
http://windows.microsoft.com/en-US/windows7/Startup-Repair-frequently-asked-questions

You may refer the link below:
The update is not installed successfully, you receive a message, and the computer restarts when you try to install an update in Windows Vista and Windows 7
http://support.microsoft.com/kb/949358

Please post back and let us know if this has helped to resolve your issue.

Regards,
KarthiK TP

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Views: 4,646 Last updated: March 25, 2018 Applies to: