Question

Q: KB972270 - IE does not work after automatic update

Windows XP with SP3 is downloading the updates for KB972270 and KB955759.  They seem to install fine, but when I reboot and go into IE, I immediately get a Windows error.  (Sorry, did not get the error code.) After removing both thru the Control Panel, Add/Remove programs, IE works fine.  But XP will immediately download the updates again.

Another XP with SP3 is working fine.  Don't know if it has anything to do with it, but according to the Add/Remove Program list, it appears that KB955759 was installed first and then KB972270.  With the other PC, KB972270 appears first in the list.

No problems with any other programs, just IE.

Answer

A:

Web Mayfield wrote: It looks like I'm having the same problem, except that uninstalling the updates did not fix the problem...


Any chance you can post the complete (verbatim) error message(s)?

See the "How to obtain help" section of http://support.microsoft.com/kb/972270  

For home users, visit the Microsoft Virus Solution and Security Center for resources and tools to keep your PC safe and healthy.  If you are having issues with installing the update itself, visit Support for Microsoft Update for resources and tools to keep your PC updated with the latest updates. 

Consumer Security Support home page includes links for free security update support, too
https://consumersecuritysupport.microsoft.com/

For more information about how to contact your local Microsoft subsidiary for security update support issues, visit the International Support Web site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through your usual support contacts.


~Robear Dyer (PA Bear) ~ MS MVP (IE, Mail, Security, Windows & Update Services) since 2002 ~ Disclaimer: MS MVPs neither represent nor work for Microsoft
--
~Robear Dyer (PA Bear)
Microsoft MVP (Windows Client) since October 2002

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Question Info

Views: 2,144 Last updated: March 25, 2018 Applies to: