windows update stall at pc shutdown

Hello...  when performing a shutdown of my PC, automatic updates start and stays in UPDATE 2 OF 11 for hours.  Performed a power off of the PC.  Rebooted... All okay until I perform another shutdown, automatic updates starts and gets 'stuck' in 2 of 11.  Any ideas?  Thx
 

Question Info


Last updated March 25, 2018 Views 1,943 Applies to:
Answer

Hi nws405,

 

 

·        Which version of Windows is installed on your computer?

 

Would suggest you to let the updates complete and then restart the computer first, do not perform a force shutdown.

 

Suggestion 1:

Check the Windows Update history for the updates that are pending to be installed. To view Windows Update History

1.      Click on Start Orb

2.      In the Start search bar type Windows Update and hit Enter.

3.      On the left hand pane click on View update history and check if all the updates are installed successfully or not.

4.      If any of the updates have failed then uninstall it and try to install it manually and check if that helps.

 

If any of the updates are pending try installing them manually and check if that helps. to install updates follow the link given below.

Install Windows updates

http://windows.microsoft.com/en-US/windows7/Install-Windows-updates

 

 

Suggestion 2:

If you are using Windows 7 you may use the Windows Update troubleshooter. Follow the link given below to run the troubleshooter

Open the Windows Update troubleshooter

http://windows.microsoft.com/en-US/windows7/Open-the-Windows-Update-troubleshooter

 

 

Hope this information is helpful.

Amrita M

Microsoft Answers Support Engineer
Visit our
Microsoft Answers Feedback Forum and let us know what you think.

 

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.