Blue screen after installing SP3.

ok i was given a laptop the other day from a family member... i was working fine when i got it but was behind on updates... so i downloaded and installed service pack 3 and when i restarted the laptop i get the blue screen... i have tried booting in safe mode to remove SP3 but even when i try to boot in safe mode i get blue screened...

here is the error i get :


Technical information

*** STOP: 0X0000000A (0X3F3F3F3F,0X00000002,0X00000000,0X804F9C6B)


If anyone has a solution to this please help!


Question Info

Last updated March 25, 2018 Views 786 Applies to:

Do what you should have done when the computer was first given to you: Format the HDD & do a clean install of Windows.  Please note that a Repair Install (AKA in-place upgrade) will NOT fix this!

HOW TO do a clean install of WinXP: See and/or Method 1 in

After the clean install, you'll have the equivalent of a "new computer" so take care of everything on the following page before otherwise connecting the machine to the internet or a local network  (i.e., other computers) and before using a flash drive or SDCard that isn't brand-new or hasn't been freshly formatted:

     4 steps to help protect your new computer before you go online

Other helpful references include:

HOW TO get a computer running WinXP Gold (no Service Packs) fully patched (after a clean install)

HOW TO get a computer running WinXP SP1(a) or SP2 fully patched (after a clean install)

Tip: After getting the computer fully-patched, download/install KB971029 manually:

NB: Any Norton or McAfee free-trial that came preinstalled on the computer when you bought it will be reinstalled (but invalid) when Windows is reinstalled. You MUST uninstall the free-trial and download/run the appropriate removal tool before installing any updates, Windows Service Packs or IE upgrades and before installing your new anti-virus application (which will require WinXP SP3 to be installed).

     Norton Removal Tool

     McAfee Consumer Products Removal Tool

If these procedures look too complex - and there is no shame in admitting this isn't your cup of tea - take the machine to a local, reputable and independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop.

~Robear Dyer (PA Bear) ~ MS MVP (IE, Mail, Security, Windows & Update Services) since 2002 ~ Disclaimer: MS MVPs neither represent nor work for Microsoft
~Robear Dyer (PA Bear)
Microsoft MVP (Windows Client) since October 2002

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