windows media player error while burning cd help??????

I have windows 7 32 bit and my windows media player no longer burns discs it says failed to burn to disc have tried to use nero and other softwares and all state failed to write to disc i have tried changing the settings as stated, different discs and i have run the fix to see if something wrong with burner nothing wrong.  i have a compaq pesario cq60 it has oridinal drive how can i get wmp to work or be able to burn cd again.  burning to dvd no problems working fine use dvdsanta for this
Answer
Answer

Hi,

Follow these steps and check if it fixes the problem:

•Verify that the CD burner is connected properly.
•Clean the disc and verify that it is not damaged.
•Try a different brand of blank discs.
•If another program is currently burning files to the CD, wait until the burning process is complete.
•Quit other programs that might be using the CD burner.
•Restart Windows Media Player.
•Restart your computer.

Also Open the Playing and Burning CDs, DVDs, and Blu‑ray Discs troubleshooter.
http://windows.microsoft.com/en-us/windows7/Open-the-playing-and-burning-cds-dvds-and-bluray-discs-troubleshooter

Select a slower recording speed and check if it helps.

1. On the Tools menu, click Options, and then click the Devices tab.
2. In Devices, double-click the CD burner, and then click the Recording tab.
3. In the write-speed list, select a slower speed.


Regards,
Afzal-Microsoft Support.

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Answer
Answer

Hello kezzie1985,

If the above steps don't help, you might try the CD/DVD troubleshooter listed here. There is an automatic FIXIT that will run and try to diagnosis your issue. I have run this before and it fixed my problem with my DVD not burning.

Please reply back with an update.
Sincerely,

Marilyn
Microsoft Answers Support Engineer
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Last updated July 2, 2020 Views 2,114 Applies to: