windows fax and scan has disappeared

Windows Fax and Scan has disappeared from my start menu and I cannot locate it in Program Files or in Widows on my computer. I am running Windows 7 Ultimate 64-bit, and the program worked fine. Now, though, I cannot find it to start it. Typing "fax" or "scan" in the Start box gets no response. It's as if the program never existed. I installed Service Pack 1 for Windows 7, but that did not help. I have tried "Troubleshoot" in the Control Panel but cannot find help there. Can you tell me what is going wrong?
 

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Last updated April 23, 2019 Views 10,106 Applies to:

Hi,

Step 1: You can find the original WFS.exe file from the following location.

C:\windows\system32\wfs.exe

Step 2: Windows Fax and Scan may be unchecked in Turn Windows features on or off, you may want to check in programs and features.

Follow the steps :

 

a.     Click Start

b.     Click Control Panel

c.     Click on Programs and features

d.     Click Turn Windows features on or off

e.     Check Windows fax and scan if it’s unchecked. If yes, check the box and click ok.

 

Turn Windows features on or off:  http://windows.microsoft.com/en-us/windows7/Turn-Windows-features-on-or-off  

Also see:  http://windows.microsoft.com/en-US/windows7/products/features/windows-fax-and-scan  

Diana

Microsoft Answers Support Engineer

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Hi! Thanks for the quick response. And thank you for understanding my problem so clearly. I still can't get WSF to scan. I checked the "Turn Windows features on and off" section as you advised, but I don't see the program listed there even though the wfs.exe program file is just where you said it would be in  the system32 folder.

When I click on "New Fax" a box opens quickly, "Could Not Complete Scan." In the Tools/Scan Settings box, I got no response trying to click on the only entry there; it was for my scanner, actually a Canon all-in-one printer that's always worked until now. I decided to delete the entry and try to add it as a new proofile. But when I click on the "Add" button, a box opens, "Failed to Initialize selected scanner."

I restarted the computer and went through all the same attempts again, but with the same results.

Is there something else I can try to get the program to initialize the scanner?

--Skip

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Hello skipnicholson,

Run a system scan to see if there are any corrupt system files.
Click Start
Type: CMD, right click CMD
Click “Run as Administrator”
At the Command Prompt, type: sfc /scannow

This will check for any integrity violations and fix any corrupted operating system files.

Restart your system.

KB Article ID: 929833 - How to use the System File Checker tool to troubleshoot missing or corrupted system files on

Windows Vista or on Windows 7
http://support.microsoft.com/kb/929833

Thanks,

Marilyn

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The Windows Fax and Scan is not in my list. I had it before in my Winows 7 64. Thanks

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Hi,

I am bipin from india, i cant tell your your answer is how much valuable for me.....

thanks Diana

thanks...

Bipin Sharma

*** Email address is removed for privacy ***

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Hello, I just tried the above and there were no integrity problems found. However my fax and scan is still not here. Is there anything else I can try? I haven't added anything new to this computer other than a new printer.

thank you

Lynne

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