VAIO Care is stopping working

Hello,

When I run VAIO Care, it shows that VAIO Care has experienced an error,  please restart the application, and when I run VAIO System Care, it shows that VAIO Care has stopped working and Windows is checking and will find the solutions. But a couple of seconds, the dialog dispears.

I have done all the Windows Updates and my Norton Internet Security is valid. The Windows wash does not work either.

Inside the VAIO Care, when I run Harware Diagnose, it says that Hareware Diagnostics is missing and go to Vaio care to re-install it.

Please advise what shall I do to slove this issue and what are the impact if i leave it.

Best regards,

Jenny 

 

Question Info


Last updated October 18, 2018 Views 10,255 Applies to:
Answer

Hi,

I would suggest you to perform clean boot and check.

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

http://support.microsoft.com/kb/929135

Note: After troubleshooting, make sure to put the computer to start as usual as mentioned in Step 7 in the above KB article.

I would suggest that you reinstall the Vaio care program on the computer by visiting the Sony support website or contact Sony for more information about the program.

http://esupport.sony.com/US/perl/contact-land.pl

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