Q: VAIO Care is stopping working


When I run VAIO Care, it shows that VAIO Care has experienced an error,  please restart the application, and when I run VAIO System Care, it shows that VAIO Care has stopped working and Windows is checking and will find the solutions. But a couple of seconds, the dialog dispears.

I have done all the Windows Updates and my Norton Internet Security is valid. The Windows wash does not work either.

Inside the VAIO Care, when I run Harware Diagnose, it says that Hareware Diagnostics is missing and go to Vaio care to re-install it.

Please advise what shall I do to slove this issue and what are the impact if i leave it.

Best regards,





I would suggest you to perform clean boot and check.

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

Note: After troubleshooting, make sure to put the computer to start as usual as mentioned in Step 7 in the above KB article.

I would suggest that you reinstall the Vaio care program on the computer by visiting the Sony support website or contact Sony for more information about the program.

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Question Info

Views: 10,040 Last updated: May 21, 2018 Applies to: