Sony PMB "browser has stopped working"

I recently purchased a Sony camera (model DSC-HX9V) and installed the Sony software (PMB) that came with the camera. I can't run the software after installation because it crashes after a few seconds, giving me this error message: "browser has stopped working." I uninstalled and reinstalled the software, with the same results.

My OS is Windows 7 Professional 64 bit.

If anyone can help, I would be most grateful. Thank you.

Question Info

Last updated March 11, 2019 Views 12,095 Applies to:
I contacted Sony support and they sent me to this site with detailed instructions on how to resolve the issue:

Following their instructions will take a while, so I don't yet know if my issue will be resolved, but I thought it would be useful to share the link at once.
not a geek, just trying to figure out things

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