Scroll bar is not working in Internet explorer and Word application.

Original title: scrollbar problem


I've seen this mentioned before on forums - my vertical scrollbar in IE and Word etc get stuck. I cannot lift the slider from the bottom of the bar.


Has anyone managed to get this resolved ?

Question Info

Last updated July 18, 2018 Views 22,031 Applies to:


When was it last working fine?

Check if the issue persists in safe mode/safe mode with networking (Step 1). If the issue does not persist in safe mode/Safe mode with networking then, perform clean boot (Step 2) on your computer.

Step 1:

a. Restart the computer
b. Start tapping F8 key
c. You will get advanced boot option window
d. Select the option “Safe mode” or “Safe mode with networking


Step 2:

Starting your computer by using a minimal set of drivers and startup programs so that you can determine whether a background program is interfering with your game or program. This kind of startup is known as a "Clean boot."

Follow the steps provide in the below article to perform clean boot.

Note: To return your computer to a Normal startup mode, follow these steps:

a. Click Start in the Start Search box.
b. Type msconfig, and then press ENTER.

If you are prompted for an administrator password or for a confirmation, type the password, or provide confirmation.

c. On the General tab, click Normal Startup - load all device drivers and services, and then clickOK.
d. When you are prompted, click Restart.

Thanks and Regards
Umesh P - Microsoft Support.

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Hello kittyd,

The issue is related to video card drivers. When the proper drivers are not installed, Windows reverts to the default drivers, which provide choppy movement during certain motions, such as scrolling in Internet Explorer. Installing the proper drivers fixes the problem as soon as the computer has been restarted.

You can go to the manufacturer of your video card and download the most current video driver for Windows 7.

Please reply back and let us know if this has helped to fix your issue.

Microsoft Answers Support Engineer
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Hi Guys - I think this is the same as my problem - "Vertical scrolling problem Windows 7" - can any nice friendly helpful Microsoft guys out there help with this? I am fully up-to-date with all my drivers, Windows, antivirus etc. (I run W7 SP1) and I still get it in safe mode on clean boot etc. I see similar posts on other forums, mostly jumping to bottom but some jump to top.

HP (my laptop vendor) want me to do a factory reset which means I lose all my data and programs (not nice), but I have to suspect that when I do that and then do a Windows update and apply all the windows updates it will revert and I will have wasted xxx hours of my time. UK Microsoft staff - I will visit you and buy you a drink of your choice if you get me a fix!

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Sorry this didn't help.