Runtime Error! Program: C:\Program Files (x86)\HDigital Imaging\bin\HPQKYGRP.EXE

Periodically this dialog box will pop up.  Exactly what does it mean?

Microsoft Visual C++ Runtime Library  (inside box)  Program:C\Program Files (x86)|HP\Digital Imaging\bin\HPQKYGRP.EXE

 

This applcation has requested the Runtime to terminate it n an unusual way.  Please contact the application's support team for more information

 

Question Info


Last updated October 26, 2018 Views 4,755 Applies to:
Answer

Hi NadineGorski,

 

This type of error could be caused if runtime components of Visual C++ libraries are missing or because of third-party software.

 

Follow the methods listed below:

 

Method 1:

 

If the issue is caused due to missing Visual C++ libraries, you may download and install the Runtime components of Visual C++ libraries from the link below:

 

Microsoft Visual C++ 2008 Redistributable Package (x86)

 

Method 2:

 

Start the computer in a clean boot state and check if the issue persists.

 

See How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

 

Note: After troubleshooting, make sure to put the computer to start as usual as mentioned in Step 7 in the above KB article.

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