Runtime Error! Program: C:\Program Files (x86)\HDigital Imaging\bin\HPQKYGRP.EXE

Periodically this dialog box will pop up.  Exactly what does it mean?

Microsoft Visual C++ Runtime Library  (inside box)  Program:C\Program Files (x86)|HP\Digital Imaging\bin\HPQKYGRP.EXE


This applcation has requested the Runtime to terminate it n an unusual way.  Please contact the application's support team for more information


Question Info

Last updated October 26, 2018 Views 4,775 Applies to:

Hi NadineGorski,


This type of error could be caused if runtime components of Visual C++ libraries are missing or because of third-party software.


Follow the methods listed below:


Method 1:


If the issue is caused due to missing Visual C++ libraries, you may download and install the Runtime components of Visual C++ libraries from the link below:


Microsoft Visual C++ 2008 Redistributable Package (x86)


Method 2:


Start the computer in a clean boot state and check if the issue persists.


See How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7


Note: After troubleshooting, make sure to put the computer to start as usual as mentioned in Step 7 in the above KB article.

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