'kernelbase.dll' has caused my applications to stop working.

Hi there, I'm having a problem here with kernelbase.dll... it made some of my applications stopped working....  everytime I run the program like toshiba bulletin board, toshiba blu-ray disc player, toshiba reeltime, a window saying," (example) program has stopped working", windows is checking online for the solution but with no results..... It looks like the apps crashed... I tried to reinstall them.. but again with nothing more but failure... I have also tried to use some free registry cleaner software but again it's not an answer to my problem... I've seen some people also encounter this problem....system restore, re-installing are also not the answer for this problem...., I just bought my laptop, Toshiba Qosmio F750, few months ago, and I encounter with this kind of problem which I think it's not a simple problem... can anyone help me?
original title: APPCRASH KERNELBASE.dll error

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Hi,

 

May I know the Anti-virus software you are using?

 

Lets check if any program is causing th error message. To find out, lets perform clean boot process:

 

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

http://support.microsoft.com/default.aspx/kb/929135

 

Note:  When you perform a clean boot, you may temporarily lose some functionality. When you start the computer as usual, the functionality returns. However, you may receive the original error message, or you may experience the original behavior.

 

You can try the following steps and see if it helps.

 

Step 1: You can try reregistering kernelbase.dll and check.

 

a. Click Start and type cmd in start search. Right click on Command Prompt and select Run as Administrator.

b. Type "regsvr32 KERNELBASE.dll" without the quotes and Press Enter.

c. Restart your computer and check.

 

Step 2:System File Checker [SFC]

 

If still you are facing the issue, then you can try running a System File Checker [SFC] scan on the computer which will replace the missing or corrupt files & check if the issue persists.

 

How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7

http://support.microsoft.com/kb/929833

 

Hope it helps.

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Thank you for replying my question...I use norton antivirus.... I've run the clean boot but i didn't help.... I tried to reregister the kernelbase.dll....it said," the module "kernelbase.dll" was loaded but the entry point Dllregisterserver was not found. Make sure that "kernelbase.dll" is a valid DLL or OCX file and then try again."
And just now I tried a system restore to 3 days ago... It failed... As something in "temp" folder can't be found.... What is happening exactly? Can sytem recovery solve the problem? 

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by the way, I just tried the System File Checker too... however, after the verification is complete... it says," windows resource protection did not find any integrity violations". now I think the cause of the problem is either registry (KERNELBASE.dll) or some files in appdata\local\tempt\... are missing...

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Hi,

 

  1. What is the complete error message? Does the error message includes a path for the missing KERNELBASE.DLL?
  2. Does  Internet Explorer functions normally? What Version of IE?
  3. Does the PC Blue Screen or just display an error message?

If you have the Windows 7 DVD, try startup repair:

 

What are the system recovery options in Windows 7?

http://windows.microsoft.com/en-US/windows7/What-are-the-system-recovery-options-in-Windows-7

 

Hope it helps.

 

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Hi Sandeep V,

Please help me by looking for the details of my problem here...
http://www.sevenforums.com/crashes-debugging/246531-appcrash-kernelbase-dll-error.html#post2050684
I don't know how to attach it here...

The internet explorer works very well and the PC did Blue Screen... once... but I think it was before the problem occurred...

By the way, I don't have the windows 7 dvd... and I'm thinking of using Toshiba Recovery Wizard.. but I'm afraid it will fail... that's why I'm still trying to solve this without the need of returning it to the "out-of-box" condition....

by the way, I found a similar thread which was posted in Windows 7 forum about registering the kernelbase.dll... and it was solved... but I don't understand... can you have a look into it?
http://www.sevenforums.com/crashes-debugging/154890-regsvr32-error.html

Thank you very much Sandeep V, I really appreciate your help... =D

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Hi ,

 

Create a new use account and check if its resolves the issue:

 

Create a user account

http://windows.microsoft.com/en-us/Windows7/Create-a-user-account

 

If the issue is resolved with the new user account, follow  the steps below :

 

Fix a corrupted user profile

http://windows.microsoft.com/en-US/Windows7/Fix-a-corrupted-user-profile

 

Please let me know the results.

 

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Hi Sandeep V,
 
Thanks again for replying... but it's not helping =(

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Hi,

When did this issue start occurring?

Did you try following all the instructions int he links you had provided?

I would recommend that you do System restore to before the issue began:

 http://windows.microsoft.com/en-us/windows7/products/features/system-restore

 

Hope it helps 

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Hi again,

I'm not sure when it started, but I think this month... I've tried system restore but the earliest restore point i had is on 11 august 2012... and it failed as you can see in the pic I attached here

http://www.sevenforums.com/crashes-debugging/246531-appcrash-kernelbase-dll-error.html#post2050684

and about the instructions in this link

http://www.sevenforums.com/crashes-debugging/154890-regsvr32-error.html

I want to follow it, but I don't understand... is this problem so serious that I have to use Toshiba Recovery Wizard? I am seriously frustrated... but I'm afraid the recovery won't help either =( please help me

Thank you.

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Hi,

here is the privacy statement of the problem

  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

the offline ver...

Windows 7 Offline Privacy Statement for the Microsoft Error Reporting Service

For the most up-to-date privacy information, see the online Windows 7 Privacy Statement at:

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WHAT THIS FEATURE DOES

The Microsoft Error Reporting Service helps Microsoft and Microsoft partners diagnose problems in the software you use and provide solutions. Not all problems have solutions, but when solutions are available, they are offered as steps to solve a problem you’ve reported or as updates to install. To help prevent problems and make software more reliable, some solutions are also included in service packs and future versions of the software.

The Microsoft Error Reporting Service also provides Setup Repair, an error reporting service that may run during Windows setup if a problem occurs.

INFORMATION COLLECTED, PROCESSED, OR TRANSMITTED

Many Microsoft software programs, including Windows 7, are designed to work with the reporting service. If a problem occurs in one of these software programs, you might be asked if you want to report it.  If you host virtual machines using a Windows operating system, reports generated by the Windows operating system for the Microsoft Error Reporting Service might include information about virtual machines.

The reporting service collects information that is useful for diagnosing and solving the problem that has occurred, such as:

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These reports might unintentionally contain personal information. For example, a report that contains a snapshot of computer memory might include your name, part of a document you were working on, or data that you recently submitted to a website. If a report is likely to contain this type of information, Windows will ask if you want to send this information, even if you have enabled automatic reporting through the “Recommended settings” option in setup, or Control Panel. This gives you the opportunity to review the report before sending it to Microsoft. Reports including files and data might be stored on your computer until you have an opportunity to review and send them, or after they have been sent.

If an error report contains personal information, Microsoft does not use the information to identify you or contact you. In addition, if you enable automatic reporting through the "Recommended settings" option in setup, or in Control Panel, the reporting service will send basic information about where problems occur automatically, but these reports will not have the detail described above.

After you send a report, the reporting service might ask you for more information about the error you experienced. If you choose to provide your phone number or e-mail address in this information, your error report will be personally identifiable. Microsoft might contact you to request additional information to help solve the problem you reported.

The Microsoft Error Reporting Service generates a globally unique identifier (GUID) that is stored on your computer and sent with error reports to uniquely identify your computer. The GUID is a randomly generated number; it does not contain any personal information and is not used to identify you. We use the GUID to distinguish how widespread the feedback we receive is and how to prioritize it. For example, the GUID allows Microsoft to distinguish between one customer experiencing a problem one hundred times and one hundred customers experiencing the same problem once.

USE OF INFORMATION

Microsoft uses information about errors and problems to improve Microsoft products and services as well as third-party software and hardware designed for use with these products and services. Microsoft employees, contractors, vendors, and partners might be provided access to information collected by the reporting services. However, they will use the information only to repair or improve Microsoft products and services and third-party software and hardware designed for use with Microsoft products and services.

Microsoft might share aggregate information about errors and problems. Microsoft uses aggregate information for statistical analysis. Aggregate information does not contain specific information from individual reports, nor does it include any personal or confidential information that might have been collected from a report.

Except as described in this statement, personal information you provide will not be transferred to third parties without your consent. We occasionally hire other companies to provide limited services on our behalf, such as performing statistical analysis. We will only provide those companies the personal information they need to deliver the service, and they are prohibited from using that information for any other purpose.

Microsoft may access or disclose information about you, including the content of your communications, in order to: (a) comply with the law or respond to lawful requests or legal process; (b) protect the rights or property of Microsoft or our customers, including the enforcement of our agreements or policies governing your use of the software; or (c) act on a good faith belief that such access or disclosure is necessary to protect the personal safety of Microsoft employees, customers, or the public.

Information collected by or sent to Microsoft by Windows 7 may be stored and processed in the United States or any other country in which Microsoft or its affiliates, subsidiaries, or service providers maintain facilities. Microsoft abides by the safe harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of data from the European Union.

CHOICE AND CONTROL

If you choose the recommended settings during Windows 7 setup, basic information about errors will be sent automatically to Microsoft. If a more detailed error report is required, you will be prompted to review it before it is sent. You can change this setting at any time by going to Action Center in Control Panel.

SECURITY PRACTICES

Microsoft is committed to helping protect the security of your information. We use a variety of security technologies and procedures to help protect your information from unauthorized access, use, or disclosure. For example, we store the information you provide on computer systems with limited access, which are located in controlled facilities.

FOR MORE INFORMATION

If you have questions about this privacy statement, please contact us by submitting your questions online to Privacy Feedback at:

http://go.microsoft.com/?LinkID=9634754

Windows 7 Offline Privacy Statement for the Microsoft Error Reporting Service
c/o Microsoft Privacy Response Center
Microsoft Corporation
One Microsoft Way
Redmond, Washington 98052 USA

Details

Description:
  Stopped working

Files that help describe the problem:
  C:\Users\IndRi92\AppData\Local\Temp\WERADBF.tmp.WERInternalMetadata.xml
  C:\Users\IndRi92\AppData\Local\Temp\WERCAA2.tmp.mdmp



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Last updated October 27, 2020 Views 183,709 Applies to: