internal error: failed to expand shell folder constant "userdocs" on windows 7?

Hi 

I've been trying to install software from the music company IK Multimedia (the specific program is their Product Authorization Manager download).. each time I've tried to do so, I've encounter the error \

internal error: failed to expand shell folder constant "userdocs"

I'm using Windows 7 64 bit service pack 1. 

I'm finding this issue quite frustrating, this won't be the first time whilst using music software that I've encountered errors on the Win 7 OS.. 

I really need assistance with the above error please. 

Thank you in advance. 

Samora



Hi Samora,

·         Have you made any recent changes on the computer prior to this issue?

I would suggest you to follow the methods and check if it works.

Method 1: Browse the "My Documents" folder in your user profile:

C:\Users\<User Name>\My Documents

Right click on it and click the Location Tab and click Restore Default Location.

For reference: http://windows.microsoft.com/en-US/windows7/Redirect-a-folder-to-a-new-location

Method 2: If that fails then refer the article.

http://support.microsoft.com/kb/937624

Note: This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following link. http://windows.microsoft.com/en-US/windows7/Back-up-the-registry

 

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Hi Sandeep, 

I'm not sure what i would've done before, but at the moment I don't get any location tab when i right click on the documents folder.. another thing, my folder doesn't say 'my documents', it simply says 'Documents' (having followed all the command instructions you laid out above (Users\username\ 'documents').. so i'm not sure what that may mean, but i'm presently not getting anywhere with the first method.. 

I'm not sure I want to try the second method yet until I see your response to my present response, as i'm not sure what exactly I may've done or what is happening with my 'documents' folder (and this error which is mind boggling). 


Thanks.. 

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Hello Sandeep,

I have exactly the same problem, and I don't have the folder My documents as stated by etaniel.
The folder documents I have, but it does not have the location tab. Any tips please?
Thanks

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Hi 

Was there a reply to this thread.  I have the same problem

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Last updated June 19, 2020 Views 7,771 Applies to: