Hi John,
This could happen when you try to install the old version of file hippo application.
1. Which version of file hippo update checker are you using?
2. Do you receive any error messages related to file hippo?
Uninstall the current version of file hippo update checker.
Visit the following website, download and install the latest file hippo update checker.
http://www.filehippo.com/updatechecker/
For more help, you may also contact file hippo support.