It is my wish everyone is doing well.
I run a program named Virtu Green GPU Virtualization published by LUCIDLOGIX that came with my Asus motherboard, which coordinates the use of the Intel Onboard Graphics GPU and the discrete NVIDIA Video Card installed, for performance and efficiency purposes depending on the type of video processing taking place at any given time.
Yesterday I was notified by Lucidlogix of the release of the latest version of the Virtu driver, which I downloaded.
When I try to install the update, I get the following error:
Error writing to registry key:
RegSetValueEx failed; code 5.
Access is denied.
I contacted LucidLogix's technical support department and was told to contact Microsoft.
I contacted Microsoft through their Online Chat Support System. The Microsoft support technician told me to use Regedit to change the permissions on the RunOnce hive to allow everyone full permission, which I did, however, that did not solve the problem; I still get the same error when I try to install the updated Virtu driver (I have completely uninstalled and reintalled three times with the same results). I contacted Microsoft again to let them know that their recommended fix did not work, and now Microsoft wants me to 'prepay' for support before they can "look further into the issue", whatever that means...
Can enyone here help me solve this issue?
Thank you in advance for reading this post and your help, I appreciate it very much.