Error Codes 1721 & 1935 & Quicken 2010 Home & Business (Canadian version)

I've been a Quicken user pretty much since the product came out.  I upgraded to 2010 Home & Business in April & successfully installed the software on the old computer running Windows XP.  In June, I moved to a new Dell Inspiron system running Windows 7 Premium & again successfully installed & ran Quicken.  The software was running perfectly until September 14 when I tried to download my bank transactions and I received the error:

"Error 1721 - There is a problem with the Windows Installer Package. A program required for this install to complete could not be run. Contact your support personnel or package vendor.  Action: Install PDF driver." followed by "C:\Users\Lynda\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\1F0GHRRB\cibc[1].qfx. Fatal Error during installation."

After numerous e-mails & other fix attempts, Quicken Support suggested that I uninstall & reinstall Quicken & then the trouble really started.  Now I can't install Quicken at all.  The error is "An error occurred and we couldn't install part of Quicken.  Restart your
computer & please try the installation again.
If the issue persists .....
Error 1935. An error occurred during the installation of assembly component
{763CF0F6-9B9D-35DA-81C6-CA8A88CC93CA} HRESULT: 0x80070003"

The only thing that chanaged on my system around that time were Windows, Java or Adobe updates.  I also noticed that on September 14 .NET framework 4.0 was installed on my system.

Has anyone found a viable solution to this problem?

 

Question Info


Last updated June 25, 2019 Views 2,786 Applies to:

One option that might be open to you is to use System Restore to get back to before September 14th?

Again you could try uninstalling Quicken, if it is partly installed, after that try this procedure to get it installed.

Have you tried right-clicking on the Setup.exe, and selecting the "Run As Administrator" option?

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
http://support.microsoft.com/default.aspx/kb/929135

Have you tried cleaning out your Temp folder, you can do it by typing %temp% in the Start Menu RUN box.  This will open your Temp folder, there you can delete everything that Windows will allow you to do so.

It may be necessary to show Both Hidden and System Files, and also to uncheck "Hide known file types" in Control Panel/ Folder Options/ View, to navigate to the mentioned Temp location.


This example might or might not work for you with your program?


"It seems that the "Run as administrator" command only gives you some administrative privileges, and they're not enough to install Java (and OpenOffice, by association). In order to get around this, you need to actually log into an administrator. Open a command prompt with admin rights by clicking start, typing cmd into the search/run box, and hitting CTRL-SHIFT-ENTER. At the prompt, type:

net user administrator /active:yes

Then log out of your regular account and back in as the administrator, where you should be able to install the program. When you're done, log back into your regular account and, for security purposes, disable the administrator account using:

net user administrator /active:no "

http://user.services.openoffice.org/en/forum/viewtopic.php?f=15&t=11706#p55879

 

As to .Net Framework issues, have a look around this site.

what to do if other .NET Framework setup troubleshooting steps do not help
http://blogs.msdn.com/b/astebner/archive/2008/03/07/8108332.aspx

How to repair the .NET Framework 2.0 and 3.0 on Windows Vista
http://blogs.msdn.com/astebner/archive/2007/03/26/how-to-repair-the-net-framework-2-0-and-3-0-on-windows-vista.aspx

 

Quicken Community
http://www.quickencommunity.com/

 

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Thanks, Linney.

I'll work my way through this.  Soooo much information.

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The Quicken support site says that the .Net Framework 2.0 is required for the installation of of Quicken.  However, according to Microsoft's download site for .Net Framework 2.0, the latest release supported is XP sp2 and I'm on Windows 7.

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The .net framework 2.0  is included within .net framework 3.5.1 that is included with Windows 7.  If Quicken can not recognize that fact then it may be at fault.


[Solved] Net frame work 2.0
http://www.tomshardware.com/forum/1966-63-frame-work

http://www.google.com.au/search?q=.net+framework+2.0+windows+7+64+bit&sourceid=ie7&rls=com.microsoft:en-au:IE-SearchBox&ie=&oe=&redir_esc=&ei=-rOwTJf2IMjzcf2U4c8N

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Thanks to everyone who tried to help. 

I have a Dell computer running windows 7 (64 bit).  Intuit Support could/would not help me with this issue & referred me to my vendor so I contacted Dell.  The long & the short of it is Dell reinstalled Windows & then Quicken.  So far Quicken appears to be running & downloading transactions, which was the initial reason for uninstalling Quicken.  My system is set for automatic updates & "Microsoft .NET Framework 3.5 SP1 Update for Windows 7 and Windows Server 2008 R2 for x64-based Systems (KB982526)" finally installed successfully yesterday.  Afterwards, the Dell technician successfully downloaded & installed "Microsoft .NET Framework 4 Client Profile for Windows 7 x64-based Systems (KB982670)".  I can only hope that this has solved the problem.  As we all know, reinstalling Windows is a painful process - luckily I had backups of everything & only 2 critical third-party software applications.  I'm going to wait a while before totally rebuilding my system.

According to the Dell technician I worked with, the Quicken & .net framework 4 problem is a known issue resolved only with a Windows reinstall.  Drastic, but it appears to have worked.

 

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A reinstall of Windows in not really an acceptable solution since I have many applications and have no real interest in reinstalling them all.  Surely, someone knows how to resolve the installation issue for Quicken and Windows 7.  The installation is failing with an "Access Denied" (see the following information from the Quicken install log.

 MSI (s) (9C:4C) [08:51:11:324]: Executing op: AssemblyCopy(SourceName=crdx86.dll|msvcr90d.dll,SourceCabKey=ul_msvcr90d.dll.21022.08.Microsoft_VC90_DebugCRT_x86.RTM.E32DC88A_B660_3F98_9CE6_E599A3BB5E55,DestName=msvcr90d.dll,Attributes=16384,FileSize=1180672,PerTick=65536,,VerifyMedia=1,ElevateFlags=4,,,,ComponentId={BAD864A4-C2C0-3C54-8964-B268B7016DEC},,,,AssemblyMode=0,)

MSI (s) (9C:4C) [08:51:11:324]: Assembly Error:Access is denied.

MSI (s) (9C:4C) [08:51:11:324]: Note: 1: 1935 2: {BAD864A4-C2C0-3C54-8964-B268B7016DEC} 3: 0x80070005 4: IAssemblyCache 5: CreateAssemblyCacheItem 6: Microsoft.VC90.DebugCRT,type="win32",version="9.0.21022.8",publicKeyToken="1fc8b3b9a1e18e3b",processorArchitecture="x86"

MSI (s) (9C:4C) [08:51:11:324]: Assembly Error (sxs): Please look into Component Based Servicing Log located at 1859813368ndir\logs\cbs\cbs.log to get more diagnostic information.

MSI (s) (9C:4C) [08:51:11:324]: Product: Quicken 2010 -- Error 1935.An error occurred during the installation of assembly component {BAD864A4-C2C0-3C54-8964-B268B7016DEC}. HRESULT: 0x80070005. assembly interface: IAssemblyCache, function: CreateAssemblyCacheItem, assembly name: Microsoft.VC90.DebugCRT,type="win32",version="9.0.21022.8",publicKeyToken="1fc8b3b9a1e18e3b",processorArchitecture="x86"

 Again, I hope someone has a better solution for this than a Windows reinstallation.

 

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Maybe you are missing one of these, perhaps you could start with the oldest, install that, and check for improvement, before installing the next oldest, etc. etc.

Microsoft Visual C++ 2010 Redistributable Package (x86)
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=a7b7a05e-6de6-4d3a-a423-37bf0912db84&displaylang=en

Microsoft Visual C++ 2010 Redistributable Package (x64)
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=BD512D9E-43C8-4655-81BF-9350143D5867

Microsoft Visual C++ 2008 Redistributable Package (x86)
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=9B2DA534-3E03-4391-8A4D-074B9F2BC1BF

Microsoft Visual C++ 2008 SP1 Redistributable Package (x86)
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=A5C84275-3B97-4AB7-A40D-3802B2AF5FC2

Microsoft Visual C++ 2005 Redistributable Package (x86)
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=32BC1BEE-A3F9-4C13-9C99-220B62A191EE

 

 

Other things to look at.

Use the Vista instructions in this to reset to default the security settings.

How do I restore security settings to the default settings?
http://support.microsoft.com/kb/313222/#appliesto


Solving setup errors by using the SubInACL tool to repair file and registry permissions
http://blogs.msdn.com/astebner/archive/2006/09/04/solving-setup-errors-by-using-the-subinacl-tool-to-repair-file-and-registry-permissions.aspx

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The fix for me for the Error 1721 that I was getting while installing Quicken 2012 came from the following website:

http://blogs.msdn.com/b/astebner/archive/2006/09/04/solving-setup-errors-by-using-the-subinacl-tool-to-repair-file-and-registry-permissions.aspx

Apparently the issue was about security settings within Windows 7.  I use Ultimate 64bit.

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