Error code:Run time error '76': Path not found" and "Error: Automation error

Original title: Run time error '76': Path not found

I am trying to install an app to synchronize my Outlook contacts with QuickBooks accounting software. The app is made by Intuit, makers of QuickBooks, so I would expect it to be robust. The install went smoothly until I got to opening Outlook where I was immediately presented with a popup window by the QuickBook Contact Sync app asking me to 'Get started' with the app setup. Everything seemed okay to that point. As soon as I clicked on the 'Get started button', I get the errors, "Run time error '76': Path not found" and "Error: Automation error."

I have had Intuit's tech support involved up to level 3. They had me uninstall and reinstall the MS Office 2007 suite, and several older Office apps that might have been causing conflicts. They concluded this is a Windows registry problem with a corrupt path and say I have to take it to Microsoft  to resolve.

I have run several system diagnostics: I ran ChkDsk thorough scan, Windows Memory Diagnostic, and the System File Checker tool (SFC.exe), all without any errors having been found.

Does anyone have a suggestion of where to go with it from here?

 
Question Info

Last updated August 7, 2018 Views 25,285 Applies to:

Hi,


What is the program name that you are trying to install?

I would suggest you to try the following methods and check if it helps


Method 1:

Step 1:
Check if the program is compatible with Windows 7.

Windows 7 Compatibility Center:
http://www.microsoft.com/windows/compatibility/windows-7/en-us/default.aspx

Step 2:

If it is not compatible with Windows 7, then try to run program in Compatibility mode and check if it helps.

Make older programs run in this version of Windows:
http://windows.microsoft.com/en-us/windows7/Make-older-programs-run-in-this-version-of-Windows


Method 2:


Microsoft Safety Scanner:
http://www.microsoft.com/security/scanner/en-us/default.aspx

Disclaimer: Any data files that are infected may be cleaned by deleting the file entirely, which means there is a potential for data loss.

Hope this helps.

Method 3:

Install the latest version of Microsoft visual c++ redistributable package

For  32-bit version of Windows.

Microsoft Visual C++ 2010 Redistributable Package (x86)

http://www.microsoft.com/download/en/details.aspx?id=5555


For 64-bit version of Windows.

Microsoft Visual C++ 2010 Redistributable Package (x64)
http://www.microsoft.com/download/en/details.aspx?id=14632

 

Is my PC running the 32-bit or 64-bit version of Windows?
http://windows.microsoft.com/en-US/windows7/find-out-32-or-64-bit

 

Hope this helps.

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Vijin, thank you for the very quick and thorough response. Unfortunately the solution isn’t there. Here is my response to your suggestions:

 

Method 1:

As stated in my problem description, the program I am trying to install is QuickBook Contact Sync, provided by Intuit. It is the Win7 64-bit version. I am running Win7 64-bit. This was verified by the QuickBooks level 3 technical support.

 

Method 2:

It is compatible with Win7.

 

Method 3:

On your suggestion, I looked for Microsoft Visual C++ installed on my system. I had several variants of both 2005 and 2008 versions. I uninstalled all Visual C++ programs, rebooted and then installed the 2010 64-bit program as you suggested (thanks for the link, that was very helpful). I am still getting the same error.

 

QuickBooks tech support, who spent several hours working with me on this, ended concluding my problem is one of, “some incorrect or incomplete paths in your System registry.” She thinks only Microsoft can debug this problem, or at least it is over her head to resolve. Does this pointer suggest anything to you that might indicate the source of the problem?

 

Thanks in advance for your continued assistance.

 

Simon

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Hi,

I would suggest you to try the following methods and check if it helps.

Method 1:

Perform clean boot:

How to troubleshoot problem by performing clean boot in Windows 7:
http://support.microsoft.com/kb/929135                                                                                                                        
Note: Once you are done with the troubleshooting, perform the steps in Step 7: to reset computer as usual.

Method 2:

Create a new user account:
http://windows.microsoft.com/en-US/windows7/Create-a-user-account

If new user account works, refer steps on how to copy files to the new user profile in the Microsoft article provided:

Fix a corrupted user profile:
http://windows.microsoft.com/en-US/windows7/fix-a-corrupted-user-profile

Hope the information is helpful.

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I have followed these suggestions. I went through the troubleshooting process by performing a clean boot, disabling each service in groups as described in Method 1. And I created a new user account as described in Method 2, for which I had to reinstall the QuickBooks ContactSync. This went smoothly (the original installation of the main QuickBooks program worked from this account without having to be reinstalled.) But the same errors occurred when I opened Outlook and tried to go through the ContactSync setup.

 

Neither of these steps has resolve the problem. Any other thoughts?

 

Thanks for the continued support.

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Original title: Run time error '76': Path not found

I am trying to install an app to synchronize my Outlook contacts with QuickBooks accounting software. The app is made by Intuit, makers of QuickBooks, so I would expect it to be robust. The install went smoothly until I got to opening Outlook where I was immediately presented with a popup window by the QuickBook Contact Sync app asking me to 'Get started' with the app setup. Everything seemed okay to that point. As soon as I clicked on the 'Get started button', I get the errors, "Run time error '76': Path not found" and "Error: Automation error."

I have had Intuit's tech support involved up to level 3. They had me uninstall and reinstall the MS Office 2007 suite, and several older Office apps that might have been causing conflicts. They concluded this is a Windows registry problem with a corrupt path and say I have to take it to Microsoft  to resolve.

I have run several system diagnostics: I ran ChkDsk thorough scan, Windows Memory Diagnostic, and the System File Checker tool (SFC.exe), all without any errors having been found.

Does anyone have a suggestion of where to go with it from here?

84 people were helped by this reply

·

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