error code 0xc000007b when opening Windows Help and Support

I'm running Windows 7 Home on a HP G71-449WM Notebook PC .


This is a two fold question I guess.  I was troubleshooting my web cam not working and was directed to reinstall a missing mediasmart file to test it since I couldn't locate it.  Tried to do that and it would not install.  Downloaded fine but wouldn't install correctly.

then it suggested I go to Windows Help and Support and when I try to launch that I get the same code, there was an error and the program did not load error code 0x000007b.

How do I fix that?   I'm pretty comfortable troubleshooting on my own but I can't even get to the troubleshooter to do it now.

Any suggestions would be greatly appreciated.


Question Info

Last updated February 5, 2019 Views 2,711 Applies to:

You could also try System Restore to get back to before you downloaded that file.

How to repair the operating system and how to restore the operating system configuration to an earlier point in time in Windows Vista (or 7)

How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program generates in Windows Vista


How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

When installing any software have you tried right-clicking on the shortcut to the program, or the .exe, or Setup.exe, and selecting the "Run As Administrator" option?  Do so even if your user is an Admin.

See if there are any clues in these for your webcam problem.  Is it even listed in the Device Manager?

If you are having two different problems then splitting them over two posts might be a better way to go unless you think they are related problems.


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