Question

Q: Error 2753 Preventing Uninstall/Reinstall

I have a Dell XPS 15 laptop, and I've had it for about a year now. I've had an issue lately where I cannot uninstall or reinstall any programs on the computer. No matter what I try, and no matter what program I try, I get the same error, 2753. I read online that entering regsvr32 vbscript.dll in to the command prompt should fix this problem; it does not. I don't know what to try next.

EDIT:
Upon further investigation, it appears that it's deleting 99% of the program when I try to uninstall, but for some reason it cannot finish the job. What's going on, and how to I fix it?

EDIT 2: Ran Microsoft's Fix It Utilities Uninstaller to get around the fact that a typical uninstall didn't work. This has succeeded in removing program from the list of programs, but all the program files are still there.

Answer

A:

Hi Jack_0,

Follow the steps from the article to remove the program manually.

How to manually remove programs from the Add or Remove Programs tool (Applicable to Windows 7)

Note: This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following link. http://windows.microsoft.com/en-US/windows7/Back-up-the-registry

 

 

 

 

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Views: 33,967 Last updated: May 23, 2018 Applies to: