Error 2738 could not access VBScript run time for custom action.

I'm attempting to activate my Virgin Mobile Broadband2Go device on my Acer Aspire 1410 running 64-bit Windows 7 Home Premium. The installation aborts mid-way through with Error 2738 -- could not access VBScript run time for custom action. I was able to successfully install on my wife's HP with the same OS, so the problem is not with the Broadband2Go device. Command "regsvr32 vbscript.dll" did not fix the problem.

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Question Info

Last updated February 17, 2020 Views 259,403 Applies to:

Answer

EmilyF

Microsoft has created a Fix-It for this!

What this Fix it does is to remove incorrect or corrupt registry entries that interfere with VB support in windows and then re-registers the DLL ensuring that the correct registry setting are there. After running the Fix it solution you may be able to immediately try the operation that previously gave you the error, but to be sure, a reboot is suggested. This will address similar issues with other programs as well and not just the applications that are specifically mentioned in this thread.

The link to the Fix it is: http://go.microsoft.com/?linkid=9804433

Thanks!

An eye for an eye only ends up making the whole world blind. -Mahatma Gandhi

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