error 1935 installing lightroom 3.6 on Windows 7 PC

I am having a problem with Windows 7 and installing my Lightroom 3.6 on a my newer computer  and getting Error 1935. I just spent 2 hours chatting with Adobe. Below is the chat dialogue. It describess my prior efforts. I have removed the serial number of the Lightroom product. Adobe blames Microsoft for this installation problem.

BTW - I looked at the suggestions in other forums and it did not help either. I hope someone can help.

R Wagner

_______________________________________________________________________________________

Sanjay kumar: Hello. Welcome to Adobe Technical Support.
Sanjay kumar: Hi !
R Wagner: Hi - I hope you can help me.
Sanjay kumar: I understand that you are facing the issue with the installation of Lightroom 3.6 on Windows 7 because it is giving the message as Error 1935, am I correct?
R Wagner: Yes. I have tried the Adobe forum suggestions and they have not worked.
Sanjay kumar: I am sorry about that.
Sanjay kumar: Thanks for confirming,
Sanjay kumar: I will be very glad to assist you better with this issue today!
Sanjay kumar: May I please have the serial number of the product, so that I can assist you better?
R Wagner: Is that the same as the Product Code?
Sanjay kumar: No Product code is different and the serial number is of 24 digits long and starts from 1.
R Wagner: 1160xxxxxxxxxxxxxxxxxxxxxxxx
Sanjay kumar: Thank you for the serial number.
Sanjay kumar: May I please know the exact and complete error message that you are getting?
R Wagner: Error 1935. An error occurred during the installation of the assembly component
R Wagner: 6435B7C0-E0c8-3EA2-91AE-7640034EAFCE
Sanjay kumar: Do you see any errors starts with HResult?
R Wagner: HRESULT: 0x80070246
Sanjay kumar: Thank you.
R Wagner: are you still there?
Sanjay kumar: I am checking the errors, I am sorry for the delay.
Sanjay kumar: , did you tried Uninstall and reinstall of .net framework?
R Wagner: Yes.
Sanjay kumar: Does it gave any error during the install of .net framework?
Ross Wagner: Here is the page I looked at when I followed all the suggestions - none worked. http://helpx.adobe.com/creative-suite/kb/error-1935-assembly-component-microsoft.html
Ross Wagner: No I installed net frame work without any problems.
Sanjay kumar: Thanks for confirming.
Sanjay kumar: Please allow me 2 - 3 minutes while I check for the further steps.
R Wagner: OK.
Sanjay kumar: Thank you.
Sanjay kumar: Thanks for your time and patience.
Sanjay kumar: Now please navigate to Start > Control Panel > Programs and Features
Sanjay kumar: Under Programs and Features, may I please know which version of Visual C++ do you see?
R Wagner: I have 13 different Visual C++ files. Which one and how do determine which version?
Sanjay kumar: Does it shows 2008 or 2010?
R Wagner: Both. I have 6 files for 2008 and 2 for 2010.
R Wagner: The others are 2005.
Sanjay kumar: Thank you.
Sanjay kumar: please download the 2010 Visuall C++ through the below link, please download and install.
Sanjay kumar: http://www.microsoft.com/en-us/download/details.aspx?id=5555
R Wagner: When downloading it asks me if want to repair or remove? Looks like I already have this file on my computer.
Sanjay kumar: Please click on Repair.
R Wagner: Now it said "This program might have not installed incorrectly" now I have I have option to reinstall or accept "installed correctly". What should I do?
Sanjay kumar: Please click on Re-install.
R Wagner: Looks like it is done now.
Sanjay kumar: Great!
Sanjay kumar: Now please try to install Lightroom 3.6 from the desktop.,
R Wagner: The same error message came up again. Now what
Sanjay kumar: Are you logged in as Administrator on your Windows 7?
R Wagner: How do I do that. I am the only one who uses this computer.
Sanjay kumar: , please click on Start >Control Panel > User Accounts and check if it is showing as Administrator under your logged in Icon.
R Wagner: Yes - looks like I am administrator.
Sanjay kumar: Thanks for checking.
R Wagner: Now what?
Sanjay kumar: did you installed the latest version of .NET framework 3.5 SP1?
R Wagner: NO - My computer came with Framework 4 Client Profile - so I removed and reinstalled that. I also removed Framework 4 extended, but did not reinstall that one.
Sanjay kumar: Okay.
Sanjay kumar: Please be online for 2 minutes while i check with the issue,
Sanjay kumar: Thank you for being online.
Sanjay kumar: Please install the latest Framework.
R Wagner: It looked like Framework 4 was newest. What version should I install?
R Wagner: Now it looks like there is 4.5 SP1 for Windows 7. Is the version I should install?
Sanjay kumar: Let me check with the resources,
Sanjay kumar: Yes Framemaker 4.5 is the latest version, did you installed that one?
R Wagner: Not yet. I had installed NET Framework 4 Client Profile. Should I install 4.5 now?
Sanjay kumar: Yes please
R Wagner: I have two choices now.
R Wagner: NDP45-KB2750147-x64.exe 60.5 MB NDP45-KB2750147-x86.exe 39.2 MB
R Wagner: Which should I select?
Sanjay kumar: Please install MBNDP45-KB2750147-x86.exe 39.2 MB
Sanjay kumar: May I please know the status?
R Wagner: I got a message. I will type for you.
Sanjay kumar: Yes please.
R Wagner: "Software Update -KB2750147 Installation Wizard does not apply or is blocked by another condition on your computer. Please click the link below for more details"
R Wagner: There is no link below to click.
Sanjay kumar: Thanks for the information.
R Wagner: I repeated this install again and got the same message.
Sanjay kumar: the error 1935 is more related to the Microsoft and since we are unable to install the latest version of .NET Framework 4, please do contact Microsoft and they will help you to resolve this issue.
Sanjay kumar: We are sorry for the inconvenience caused to you.
R Wagner: Is it possible to upgrade my Lightroom and avoid this problem?
Sanjay kumar: You can try that also but my suggestion is to contact Microsoft with the error once.
info:
Sanjay kumar: Is there anything else I can help you with?
R Wagner: What should I ask Microsoft?
Sanjay kumar: Please describe the same issue and let them know the error when you try to install .Net
R Wagner: I looked at following page and followed the directions on this Microsoft page also.
R Wagner: http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_programs/0x80070002-problems-installing/fae333a1-0bbe-4926-9a31-9217d3369247
Sanjay kumar: Yes , I truly understand your concern and for this issue you need to contact Microsoft to resolve the issue.
R Wagner: Why doesn't Adobe and Microsoft figure this out instead of me spending hours. I will likely give up and find another photo product other than Lightroom. I will not be able to recommend Adobe either - if your software will not run with Window 7 - really this is like the most popular OS in the world!!!!
Sanjay kumar: I am really sorry for the inconvenience caused to you.
Sanjay kumar: I'm happy to help. Do you have anymore questions for me?
R Wagner: Yea - what other photo software would you recommend? Not Adobel!!
Sanjay kumar: I am sorry, it is not the issue with the Adobe software as I have informed you.
info:

 

Question Info


Last updated March 14, 2019 Views 2,257 Applies to:
Answer
Answer

Hi,

 

Let’s try these methods and check if it helps.

 

Method 1: Troubleshoot problems installing and uninstalling programs on Windows-based computers
http://support.microsoft.com/kb/2438651

 

Method 2: Temporarily disable security software and check.

 

Disable anti-virus software

 

Note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you do have to temporarily disable it to install other software, you should re-enable it as soon as you're done. If you are connected to the Internet or a network during the time your antivirus software is disabled, your computer is vulnerable to attacks.

 

This problem might occur because of certain third-party programs and background programs that are running on the computer. For example, this problem may be caused by programs such as WinTools, WinEasy, WebSearch, Easy Installer, System Mechanic, and HP Component Manager.

 

If you find these programs, try to remove them and check if you can install the program.

 

Uninstall or change a program

 

Please post back with the results and we will be glad to assist you further.

K.Z. Sharief Khan
Ex-Microsoft Forum Moderator

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Answer
Answer

Hi,

 

I would like to inform you that this error occurs when there is an issue with the file components, Windows Installer or .NET Framework.

 

Here’s what you can try:

 

If you are trying to install the program from a CD or DVD, then I request you to transfer all of its contents to the computer and check if you are able to install it. A damaged CD or DVD could cause this issue.

 

Method 1: Try installing Adobe Lightroom in Clean Boot and check if it installs correctly.

 

To help troubleshoot error messages and other issues, you can start Windows by using a minimal set of drivers and startup programs. This kind of startup is known as a "clean boot." A clean boot helps eliminate software conflictsHere is the link for your reference to perform clean boot.

http://support.microsoft.com/kb/929135

 

Note: Please go through the section: How to reset the computer to start as usual after troubleshooting with clean boot of the KB article to boot the computer in normal startup after fixing the issue.

 

Method 2: You can also run the automated troubleshooter and check if you are able to install the program.

 

Fix problems with programs that can't be installed or uninstalled

 

Please let us know the status of the issue.

Regards,

Manasa Sirahatti

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