• July 17, 2017
    Announcement: New site design for Microsoft Community

    In July, Microsoft will roll out the first of ongoing site improvements aimed to modernize Microsoft Community and help customers get the most out of their community experience.

    • During the roll out period, you may see the old or new site design depending on your location

    • We expect the roll out to finish by 31 July

    Note: Past private message conversations will not move to the new site design. Please save any private messages you would like to keep.

     Learn more about the upcoming site improvements in this thread.

    Thank you for being part of Microsoft Community!


Error 1723. There is a problem with this Windows Installer package

4itr asked on
Im new here and dont know how to make a thread
and this problem i got all the time when Im trying to download "'Java''
Error 1723. There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor.
And I got Windows 7
119 people had this question

Abuse history

The answered status icon Answer
Marilyn O replied on

Hello 4itr,

Thank you for posting to the Microsoft Answers Forum.

Try to remove Java using Windows Cleanup utility. Click here for a link to the Windows Installer Cleanup Tool.
You can use the utility to remove installation information for programs that were installed by using Windows Installer. Be aware that Windows Installer CleanUp Utility will not remove the actual program from your computer. However, it will remove the installation files so that you can start the installation, upgrade, or uninstall over.

After it is removed, restart your computer and then try to install the latest version Java. If this fails, contact Java for further support. www.java.com
You might also look at this article from Java.

Microsoft Answers Support Engineer
Visit our Microsoft Answers Feedback Forum and let us know what you think
2 people found this helpful

Abuse history