Minitab 15 "Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor".


I'm running windows 7 professional edition (64 bit) and when try I install Minitab 15, right before it completes installation I receive an error as follow;
 "Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor".
Considering that i already installed this program on Windows XP and already contacted Minitab support and they said that you should be able to install the program on Windows 7 32 or 64 bit,
I would be appreciate if some one help me with that matter.
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Answer
Answer

Hi,

   

Welcome to Microsoft Windows 7 Answers Forum!  

 

You may try the steps as below and check if the issue gets fixed,

 

Now first let us check for Check the Windows Installer service

 

1. Click "Start", input "services.msc" (without quotation marks) to Start Search bar and press "Enter".

2. Double click the “Windows Installer” service.

3. Please try to stop and start the service.

 

If you receive any error message, please let me know.

 

Step 1: Download Microsoft Windows Installer CleanUp Utility and remove Minitab

 

1.Visit:

 

http://download.microsoft.com/download/E/9/D/E9D80355-7AB4-45B8-80E8-983A48D5E1BD/msicuu2.exe

 

2. Please save the file on your Desktop

3. Please right click the msicuu2.exe file, and choose “Run it as Administrator” to install it onto your computer.

4. Click Start -> All Programs->Windows Installer Clean Up.

2. Please locate and remove Minitab.

 

Step 2: Clean Windows temp files

 

1. Click Start, Type %temp% in Search Bar and then press Enter:

2. The Temp folder for the currently logged-on user displays.

3. In most cases, you can safely delete the contents. If you are not sure, then copy any files or folders to a different location. To delete the contents, click the Edit menu, and then click Select All.

4. Press Delete, and then click Yes if prompted to confirm.

 

Step 3: Now you need to re-register the Windows Installer files on your computer.

 

1. Click on start and type cmd in the search field and now you need to Right click on Command prompt on the top of    the list select the option which says run as administrator

2. At the command prompt, typemsiexec.exe /unregister, and then press ENTER.

3. Type msiexec /regserver, and then press ENTER.

4. Verify that the SYSTEM account has full control access permissions to the HKEY_CLASSES_ROOT hive in the Windows    registry.

5. In some cases, you may also have to add Administrator accounts.

 

Registry disclaimer

To do so:Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

 

322756  (http://support.microsoft.com/kb/322756/ )

 

How to back up and restore the registry in Windows

 

Now to give permission to the registry key.

 

1. Click Start, click Run, type regedit in the Open box, and then click OK.

2. Click the following registry hive:

   HKEY_CLASSES_ROOT

3. On the Edit menu, click Permissions.

4. If SYSTEM is not listed in the Group or user names list, click Add, make sure that the local computer name appears in the From this location box, type system in the Enter the object names to select box, click Check    Names, and then click OK.

5. Click SYSTEM in the Group or user names list, and then select the Full Control check box under Allow in the    Permissions for SYSTEM box.

6. Click Apply, click OK, and then quit Registry Editor.

7. Restart the computer. If the problem is not resolved.

 

Step 4: Clean Windows Installer related file

 

1. Click Start, type INSTALLER in Search Bar and click OK.

2. In the open folder, click View menu and select Details.

3. Right-click the Date Modified column header.

4. Check Authors.

5. In the Authors column, locate the cached Windows Installer file that displays Minitab.

6. Right-click the cached Windows Installer file and then click Uninstall.

 

Step 5: Download and install Windows Installer 4.5

 

1. Please download and install Windows Installer 4.5 from the following link:

 

Windows Installer 4.5 Redistributable

 

http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=5a58b56f-60b6-4412-95b9-54d056d6f9f4

 

Step 6: Install the Minitab in Clean Boot.

 

1. Click the Start Button type "msconfig" (without quotation marks) in the Start Search box, and then press Enter.

2. Click the "Services" tab, check the "Hide All Microsoft Services" box and click "Disable All" (if it is not gray).

3. Click the "Startup" tab, click "Disable All" and click "OK".

4. Restart the computer

5. Please install Minitab in Clean Boot.

 

Note: To restore the computer to use a Normal Startup, click "Normal Startup" on the General tab, click "OK", and then restart the computer.

 

Thanks and Regards:

Suresh Kumar- Microsoft Support.

Visit our Microsoft Answers Feedback Forum http://social.answers.microsoft.com/Forums/en-US/answersfeedback/threads/  and let us know what you think.   

Hi,

   

Welcome to Microsoft Windows 7 Answers Forum!  

 

You may try the steps as below and check if the issue gets fixed,

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Last updated December 27, 2020 Views 72,898 Applies to: