• July 17, 2017
    Announcement: New site design for Microsoft Community

    In July, Microsoft will roll out the first of ongoing site improvements aimed to modernize Microsoft Community and help customers get the most out of their community experience.

    • During the roll out period, you may see the old or new site design depending on your location

    • We expect the roll out to finish by 31 July

    Note: Past private message conversations will not move to the new site design. Please save any private messages you would like to keep.

     Learn more about the upcoming site improvements in this thread.

    Thank you for being part of Microsoft Community!

 
Question
173294 views

Error 1721.There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor.

CBhaskar asked on
Hello!
I tried to install a copy of Symantec Corporate Edition Antivirus software but despite several attempts the software could not be installed in Windows 7 Home Basic version but getting repeated error message as "Error 1721.There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor. "
Could anyone help me out here.
Thanks,
391 people had this question

Abuse history


The answered status icon Answer
Marilyn O replied on

Hello CBhaskar,

Thank you for posting to the Microsoft Answers Forum.

If the information from Gokul didn't help to resolve your issue, then I would suggest you use the Windows Installer Cleanup Tool.
There may be a corrupt install you need to remove first.
Click here for a link to download the utility from Microsoft.

You can use the utility to remove installation information for programs that were installed by using Windows Installer. Be aware that Windows Installer CleanUp Utility will not remove the actual program from your computer. However, it will remove the installation files so that you can start the installation, upgrade, or uninstall over.

Please reply back and let us know if this helps to resolve your issue or if you still need assistance.

Sincerely,
Marilyn
Microsoft Answers Support Engineer
Visit our Microsoft Answers Feedback Forum and let us know what you think
1 person found this helpful

Abuse history


progress