Question

Q: Error # -1618, Install problems with FTM 2010

I am attempting to install Family Tree Maker 2010 on my new HP Pavilion e9240. I keep getting a feature transfer error #-1618 "another installation is in progress". I have checked and no other instances of msiexe. are running. Hp says it is a probably a program error and FTM support says it must be Windows. the disk installed with no problems on another machine running Vista. Any ideas?
Thanks, Paradoxie3

Answer

A:

Hi Paradoxie3,

Suggestion 1: Test issue in Clean Boot

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I suggest you to put the computer in Clean Boot state and check if the issue persists.

Note: If the computer is connected to a network, network policy settings may prevent you from following these steps. We strongly recommend that you do not use the System Configuration utility to modify the advanced boot options on the computer unless a Microsoft support engineer directs you to do this. Doing this may make the computer unusable.


a. Log on to the computer by using an account that has administrator rights.
b. Click Start, type msconfig.exe in the Start Search box, and then press ENTER to start the System Configuration Utility. If you are prompted for an administrator password or for confirmation, type your password, or click Continue.
c. On the General tab, click Selective Startup, and then click to clear the Load startup items check box. (The Use Original Boot.ini check box is unavailable.)
d. On the Services tab, click to select the Hide all Microsoft services check box, and then click Disable all.

Note Following this step lets Microsoft services continue to run. These services include Networking, Plug and Play, Event Logging, Error Reporting, and other services. If you disable these services, you may permanently delete all restore points. Do not do this if you want to use the System Restore utility together with existing restore points.
e. Click OK, and then click Restart.


Note: Reset the computer to start as usual
After you have finished troubleshooting, follow these steps to reset the computer to start as usual:
a. Click Start, type msconfig.exe in the Start Search box, and then press ENTER. If you are prompted for an administrator password or for confirmation, type your password, or click Continue.
b. On the General tab, click the Normal Startup option, and then click OK.
c. When you are prompted to restart the computer, click Restart.

Refer the following link for further information:

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
http://support.microsoft.com/default.aspx/kb/929135

Suggestion 2: Check the Windows Installer service

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1. Click "Start", input "services.msc" (without quotation marks) to Start Search bar and press "Enter".

2. Double click the “Windows Installer” service.

3. Please try to stop and start the service.

 

Regards,

Divya R – Microsoft Support.

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Views: 4,055 Last updated: March 24, 2018 Applies to: