Error 0x8007045D: the request could not be performed because of an I/O device error

Error 0x8007045D: the request could not be performed because of an I/O device error
is the error i keep getting???


When i get this error popping up is when, I'm copying a 881 MB file to the desk top from my Western Digital 750GB external hard drive via USB, when it's 90-95% done!!!
Then it does one of the following:
1- stalls and the screen goes blank and i have to restart most of the time.
2- if i try to cancel the screen freezes then i bring up the task manager and try to quite the application and it still does nothing.   
2- if i let run it's course then like i said the screen goes blank till i disconnect the External Hard Drive the windows goes back to normal. 

I tried deleting the restore points in the c:/drive but it keeps popping up,

I have a dell inspiron 6000 laptop 
Windows 7 Ultimate
Intel(R) Pentium(R) M processor 1.73GHz
Ram 1 GB
System type 32 bit
80GB Hard Drive

***Post moved by the moderator to the appropriate forum category.***

 

Question Info


Last updated November 16, 2019 Views 523,367 Applies to:
Answer
Answer
Hi Peace From The Middle East,

Thanks for posting in Microsoft answers!

I’d suggest you to connect your external hard drive to a different USB port and try copying and check if that fixes the issue.

Also, boot into safe mode and try copying the same and check if you can successfully complete the copy operation without any errors.

Refer the below link for more details on how to start computer in safe mode:

Start your computer in safe mode
http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode


If you’re able to successfully copy the file in safe mode, it indicates that one of the third party application or start up item is causing the error.

You could put your system in clean boot state and check if any third party application or any services is causing the issue and hence the error.

Putting your system in clean boot state helps in identifying if any third party applications or startup items are causing the issue. If yes, you may go ahead and disable or uninstall the same.

Follow the below steps to put your computer in clean boot state:

1. Log on to the computer by using an account that has administrator rights.
2. Click Start, type msconfig.exe in the Start Search box, and then press ENTER to start the System Configuration Utility. If you are prompted for an administrator password or for confirmation, type your password, or click Continue.
3. On the General tab, click Selective Startup, and then click to clear the Load startup items check box. (The Use Original Boot.ini check box is unavailable.)
4. On the Services tab, click to select the Hide all Microsoft services check box, and then click Disable all.
5. Click OK, and then click Restart.

Once the system is in clean boot state, try to copy the files and check if you’re able to copy files without any errors.

Refer the link below for more details:

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
http://support.microsoft.com/kb/929135


After you have finished troubleshooting, follow these steps to reset the computer to start as usual:

1. Click Start, type msconfig.exe in the Start Search box, and then press ENTER. If you are prompted for an administrator password or for confirmation, type your password, or click Continue.
2. On the General tab, click the Normal Startup option, and then click OK.
3. When you are prompted to restart the computer, click Restart.

Let us know if this helps!

Regards,
Gokul - Microsoft Support
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