Question

Q: Can't get Adobe Photoshop CS4 to run on Windows 7 64-bit

Original Title: running 64 bit application in windows 7__
I am running windows 7 home premium and cannot get adobe photoshop cs4 64bit to run. This program and other 64bit applications previuosly ran well on this system.

Does anyone have an idea as to what might have changed to make the system stop runnung 64 bit applications?

Answer

A:

Hi,

 

1.      What happens when you try to run the program?

2.      Is it installed and causing issues while using the program?

3.      Do you get any error message?

 

If you are facing issues installing the program, place the computer in a clean boot state and try installing the software.

 

1.       Click Start, type msconfig.exe in the Start Search box, and then press ENTER to start the System Configuration Utility.

         If you are prompted for an administrator password or for confirmation, type your password, or click Continue.

2.       On the General tab, click Selective Startup, and then click to clear the Load startup items check box. (The Use Original Boot.ini check box is unavailable.)

3.       On the Services tab, click to select the Hide all Microsoft services check box, and then click Disable all.

4.       Click OK, and then click Restart (Restart in normal mode now). Check if you can install the drivers.

 

Note: Make sure you put the computer back to Normal Startup once installation is complete.

Refer:http://support.microsoft.com/kb/929135

 

Check Event Viewer to get detailed information about the problem. Refer the following links.

http://windows.microsoft.com/en-US/windows7/Open-Event-Viewer
http://windows.microsoft.com/en-US/windows7/What-information-appears-in-event-logs-Event-Viewer

 

If the program is already installed and you have issues using the program then refer the below mentioned links and check if they are of help.

Troubleshoot system errors and freezes in Photoshop CS4 (Windows 7 and Vista)

64-bit Operating System benefits and limitations in Photoshop CS4 (Windows)

 

Important Note: This response contains a reference to a third party World Wide Web site. Microsoft is providing this information as a convenience to you. Microsoft does not control these sites and has not tested any software or information found on these sites; therefore, Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. There are inherent dangers in the use of any software found on the Internet, and Microsoft cautions you to make sure that you completely understand the risk before retrieving any software from the Internet.

 

Regards,
Syed N – Microsoft Support
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Question Info

Views: 4,039 Last updated: April 19, 2018 Applies to: