""An Internal system error has occured Please refer to DxError.log and DirectX.log in your windows folder to determine the problem.""

I couldnt`r run DirectX intalation,

 

Please help

 

--------------------
[10/21/10 10:20:31] module: dxupdate(Jun  2 2010), file: dxupdate.cpp, line: 2046, function: ExecuteInf

    Failed API:        SetupInstallFromInfSection()
    Error:        (0x8e5e0442)

    Unable to install C:\WINDOWS.0\system32\DirectX\DX449.tmp\d3dx9_24_x86.inf:[x86_Install]. The file may be damaged.

--------------------
[10/21/10 10:20:32] module: dxupdate(Jun  2 2010), file: dxupdate.cpp, line: 5858, function: DirectXUpdateInstallPlugIn

    ExecuteInf() failed.

--------------------
[10/21/10 10:20:32] module: dsetup32(Jun  2 2010), file: dxupdate.cpp, line: 280, function: CSetup::InstallPlugIn

    DirectXUpdateInstallPlugIn() failed.

--------------------
[10/21/10 10:20:32] module: dsetup32(Jun  2 2010), file: setup.cpp, line: 1723, function: CSetup::SetupForDirectX

    InstallPlugIn() failed.

--------------------
[11/01/10 23:08:55] module: dxupdate(Jun  2 2010), file: dxupdate.cpp, line: 1269, function: CabCallback

    Failed API:        DeleteFile()
    Error:        (32) - The process cannot access the file because it is being used by another process.



    Unable to delete C:\WINDOWS.0\system32\DirectX\DX12.tmp\XAPOFX1_3.dll.

--------------------
[11/01/10 23:09:43] module: dsetup32(Jun  2 2010), file: dsinline.h, line: 302, function: DXRemoveFile

    Error:        (6) - The handle is invalid.



    Unable to remove C:\WINDOWS.0\system32\DirectX\DX12.tmp.

--------------------
[11/12/10 13:53:50] module: dxupdate(Jun  2 2010), file: dxupdate.cpp, line: 189, function: GetDXVersion

    Failed API:        RegQueryValueEx()
    Error:        (2) - The system cannot find the file specified.



    Current DirectX may be a older version which does not have the version value in the registry.

--------------------
[11/12/10 13:53:50] module: dxupdate(Jun  2 2010), file: dxupdate.cpp, line: 4515, function: DirectXUpdateDownloadPlugIn

    GetDXVersion() failed.

--------------------
[11/12/10 13:53:51] module: DXWSetup(Jun  2 2010), file: dxupdate.cpp, line: 386, function: DownloadPlugIn

    DirectXUpdateDownloadPlugIn() failed.

--------------------
[11/12/10 13:53:51] module: DXWSetup(Jun  2 2010), file: psheets.cpp, line: 498, function: PreinstDlgProc

    DownloadPlugIn() failed.

--------------------
[11/12/10 13:54:40] module: dxupdate(Jun  2 2010), file: dxupdate.cpp, line: 189, function: GetDXVersion

    Failed API:        RegQueryValueEx()
    Error:        (2) - The system cannot find the file specified.



    Current DirectX may be a older version which does not have the version value in the registry.

--------------------
[11/12/10 13:54:40] module: dxupdate(Jun  2 2010), file: dxupdate.cpp, line: 4515, function: DirectXUpdateDownloadPlugIn

    GetDXVersion() failed.

--------------------
[11/12/10 13:54:41] module: DXWSetup(Jun  2 2010), file: dxupdate.cpp, line: 386, function: DownloadPlugIn

    DirectXUpdateDownloadPlugIn() failed.

--------------------
[11/12/10 13:54:41] module: DXWSetup(Jun  2 2010), file: psheets.cpp, line: 498, function: PreinstDlgProc

    DownloadPlugIn() failed.

--------------------
[11/12/10 14:04:48] module: dxupdate(Jun  2 2010), file: dxupdate.cpp, line: 189, function: GetDXVersion

    Failed API:        RegQueryValueEx()
    Error:        (2) - The system cannot find the file specified.



    Current DirectX may be a older version which does not have the version value in the registry.

--------------------
[11/12/10 14:04:48] module: dxupdate(Jun  2 2010), file: dxupdate.cpp, line: 4751, function: DirectXUpdateGetSetupInformation

    GetDXVersion() failed.

--------------------
[11/12/10 14:04:48] module: dsetup32(Jun  2 2010), file: dxupdate.cpp, line: 280, function: CSetup::InstallPlugIn

    DirectXUpdateInstallPlugIn() failed.

--------------------
[11/12/10 14:04:48] module: dsetup32(Jun  2 2010), file: setup.cpp, line: 1723, function: CSetup::SetupForDirectX

    InstallPlugIn() failed.

--------------------
[11/12/10 14:05:18] module: dxupdate(Jun  2 2010), file: dxupdate.cpp, line: 189, function: GetDXVersion

    Failed API:        RegQueryValueEx()
    Error:        (2) - The system cannot find the file specified.



    Current DirectX may be a older version which does not have the version value in the registry.

--------------------
[11/12/10 14:05:18] module: dxupdate(Jun  2 2010), file: dxupdate.cpp, line: 4751, function: DirectXUpdateGetSetupInformation

    GetDXVersion() failed.

--------------------
[11/12/10 14:05:18] module: dsetup32(Jun  2 2010), file: dxupdate.cpp, line: 280, function: CSetup::InstallPlugIn

    DirectXUpdateInstallPlugIn() failed.

--------------------
[11/12/10 14:05:18] module: dsetup32(Jun  2 2010), file: setup.cpp, line: 1723, function: CSetup::SetupForDirectX

    InstallPlugIn() failed.

 

Question Info


Last updated March 24, 2018 Views 2,500 Applies to:



Hello,

Refer this link and follow the steps:

http://social.answers.microsoft.com/Forums/en-US/vistagaming/thread/3a9cbe05-c846-42ec-956f-72c2d0b09382

Hope it helps.

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robertroose, it didn`t help !!

 

Looks like Microsoft writes messages for themself, not for users.

 

They said:

 

4. From the drop down menu that appears, Click on the'Run as administrator' option

5. If you have the User Account Control (UAC) enabled, you will be asked for authorization prior to the command prompt opening. You may simply need to press the Continue button if you are the administrator or insert the administrator password etc.

 

nice, but what is the password ?

I am only one single user on this laptop and has no any administrators just me


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Hi,
To do the same thing they're essentially not telling you how to in the link above, is run the 'sfc /scannow' command line as an administrator, which may help solve your problem.

Type in 'cmd' to your start menu search, then right-click the command-prompt icon (cmd.exe) and tell it to 'run as administrator.  Then, with the command prompt open and activated type in "sfc /scannow" into the prompt.  After 5-10 minutes (depending on computer specs / hdd space etc.) it should correct (or find any further errors with your system.

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Hi,
To do the same thing they're essentially not telling you how to in the link above, is run the 'sfc /scannow' command line as an administrator, which may help solve your problem.

Type in 'cmd' to your start menu search, then right-click the command-prompt icon (cmd.exe) and tell it to 'run as administrator.  Then, with the command prompt open and activated type in "sfc /scannow" into the prompt.  After 5-10 minutes (depending on computer specs / hdd space etc.) it should correct (or find any further errors with your system.
no solve problem

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