When I open outlook the programme needs to close. The faultmodule name is A2xAddin.dll and the exception code is c0000005.

The full details of the error code is:

Problem signature:

Problem Event Name: APPCRASH

Application Name: OUTLOOK.EXE

Application Version: 12.0.6316.5000

Application Timestamp: 4833a470

Fault Module Name: A2xAddin.dll

Fault Module Version: 1.0.0.1

Fault Module Timestamp: 4a64a74e

Exception Code: c0000005

Exception Offset: 0000936d

OS Version: 6.1.7600.2.0.0.256.48

Locale ID: 7177

Additional information about the problem:

LCID: 1033

Brand: Office12Crash

skulcid: 1033


I am running Windows 7 with Office 2007. The Email opens and I can see the screen but immediately it closes down. Please help

 

 

Question Info


Last updated July 13, 2018 Views 2,358 Applies to:
Answer
Hi AbriC,

A2xAddin.dll is realted to Able2Extract software from investintech.com. See if investintech.com has an update/upgrade for their software. Meanwhile, you may try disabling the Outlook integration feature in that software, or disable the corresponding Add-In via Outlook. You should find the following links should be useful.

Enable or disable add-ins in Office programs - Help and How-to:
http://office.microsoft.com/en-us/help/HA100341271033.aspx

How to troubleshoot performance issues in Outlook 2007:
http://support.microsoft.com/kb/940226

Ramesh Srinivasan, Microsoft MVP [Windows Desktop Experience]
ex-MVP (2003-2012) (Windows Client)

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