Question

Q: Windows 7 - Word or Excel (2007) can't print to network printer but Notepad can print

I installed a new PC running windows 7 on an existing network with a shared pinter on one of the XP computers on the network. I'm able to add the network printer and print the test page and can also print from notepad. However attempts to print from Word or Excel (2007) or a page on the internet all cause the program to "not responding". The print windows comes up with the printer selected as the default printer but hangs when I select print. I connected another Windows 7 PC and got the same results - test page and notepad print OK but not Word or Excel. Note, I installed the new Dell print driver for W7 and also tried the old XP driver - same results. Printer is a Dell MFP-3115cn. Any ideas? Thanks.

Answer

A:

It sounds like you might be in the hands of Dell and their ability to produce a suitable driver?

This talks about, "I've had success creating a new port, then pointing to the network path of the printer".  It might be something you can look at.

Windows 7 - Printer Sharing Driver Issues - 32bit vs. 64bit
http://www.sevenforums.com/network-sharing/31532-printer-sharing-driver-issues-32bit-vs-64bit.html

http://www.google.com/search?q=64-bit+printer+shared+with+32-bit+machine&rls=com.microsoft:en-au&ie=UTF-8&oe=UTF-8&startIndex=&startPage=1

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Sorry this didn't help.



 
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Views: 4,376 Last updated: March 24, 2018 Applies to: