Windows 7 Still Thinks it has an Invalid License



Windows 7 has been installed, registered, activated, and validated for over a year.  All of a sudden, a few days ago, it decided that it's not genuine anymore.  It won't let me reactivate; it tells me that my copy is not genuine and my only option is to "go online and resolve now".  However the only "resolution" that Microsoft offers is to buy another copy.  I tried the Microsoft validation website and it just told me my copy is not genuine.  It told me to download the Microsoft Genuine Advantage Diagnostic Tool, so I downloaded and ran that and the following is what I get.  I posted this already, and the response said to stop sppsvc, "remove" tokens.dat, restart sppsvc, and run slui.exe.  I did that, and I still get the same problem.  I've had no responses since.  Can someone please help?  

Diagnostic Report (1.9.0019.0):
-----------------------------------------
WGA Data-->
Validation Status: Invalid License
Validation Code: 50

Cached Validation Code: 0x0
Windows Product Key: *****-*****-6R2H8-VCYJK-CG2V8
Windows Product Key Hash: RPuqaryt6EZRZtD/FqUomvCDty4=
Windows Product ID: 00359-031-4176145-85831
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7600.2.00010300.0.0.003
ID: {5D6D83AD-B6CE-4471-AF26-C852DB56EAEE}(1)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7600.win7_gdr.101026-1503
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 114 Blocked VLK 2
Microsoft Office XP Professional with FrontPage - 114 Blocked VLK 2
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\Misha\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{5D6D83AD-B6CE-4471-AF26-C852DB56EAEE}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-CG2V8</PKey><PID>00359-031-4176145-85831</PID><PIDType>5</PIDType><SID>S-1-5-21-392125416-2267145496-167121295</SID><SYSTEM><Manufacturer>MICRO-STAR INTERNATIONAL CO.,LTD</Manufacturer><Model>MS-7345</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V1.8</Version><SMBIOSVersion major="2" minor="5"/><Date>20080124000000.000000+000</Date></BIOS><HWID>22BA0600010000FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54185-640-0000025-17446</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="10" Result="114"/><App Id="16" Version="10" Result="114"/><App Id="17" Version="10" Result="114"/><App Id="18" Version="10" Result="114"/><App Id="1A" Version="10" Result="114"/><App Id="1B" Version="10" Result="114"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
C:\Windows\system32\slmgr.vbs(1333, 5) (null): The data is invalid. 

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C533
HealthStatus: PASS
Event Time Stamp: 3:2:2011 06:01
WAT Activex: Registered
WAT Admin Service: Registered

HWID Data-->
N/A, hr = 0x8007000d

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name OEMID Value OEMTableID Value
  APIC 012408 APIC1719
  FACP 012408 FACP1719
  MCFG 012408 OEMMCFG 
  OEMB 012408 OEMB1719
  GSCI 012408 GMCHSCI 
|

Did you use an OEM product key with a "Retail" DVD or vise versa?

Have you ried phone activation:

How to activate Windows 7 or Vista manually (activate by phone)
1) Click Start, and in the Search box type:   slui.exe  4
2) Next press the 'ENTER' key
3) Select your 'Country' from the list.
4) Choose the 'Phone Activation' option.
5) Stay on the phone (do not select/press any options) and wait for a person to help you with activation.
6) Explain your problem clearly to the support person.
7) The support person should give you a confirmation ID, copy it down on paper,
8) Verify the ID is correct by reading back to the support person.
9) Enter the ID number and click 'Next' to finish the activation process.

--------------------------------------------------------------------------------

J W Stuart: http://www.pagestart.com

Never be afraid to ask. This forum has some of the best people in the world available to help.

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your issue seems to be the same as before. I haven't seen any posts anywhere lately from Noel. I hope nothing is amiss with him.

The issues you have are beyond my capabilities. You might try posting on the windows genuine advantage forums as there are more specialists there.

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JW

No, its not OEM

Windows Product ID: 00359-031-4176145-85831

Windows Product ID Type: 5
Windows License Type: Retail
 
Darin needs to look at this one.
Colin Barnhorst

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george1009

Noel emailed me a few days ago that he will be out a couple of weeks for bypass surgery.

Colin Barnhorst

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Licensing Data-->
C:\Windows\system32\slmgr.vbs(1333, 5) (null): The data is invalid. 
 
This is appears to be a particularly troublesome issue to diagnose.  Darin Smith (MSFT) will look at it soon.  Until then just stay put right here.  The same experts are watching this forum and the forum george1009 is suggesting.  No need to go there too.
Colin Barnhorst

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I also would like to point out:

Office Status: 114 Blocked VLK 2
Microsoft Office XP Professional with FrontPage - 114 Blocked VLK 2
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics:

You need to a genuine Microsoft Office license also, this is a blocked volume license Office XP Enterprise key.



Best,
Andre
Windows Insider MVP
MVP-Windows and Devices for IT
twitter/adacosta
groovypost.com

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Thanks Colin,
I thought it was odd he didn't follow up on Misha's previous post.

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Is it possible to replace this licensing file with another one that would work? 

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You know what, nevermind.  After several hours on the phone with level 2 tech support, they found that the problem is due to a corrupted registry key.  Go figure that Windows registry would get corrupted and kill the whole OS... Crazy.  Anyway, after another couple hours of attempting to fix the registry, they finally gave up and just had me reinstall a fresh copy of Windows.  I love that after 10+ years of "improving" this OS, it still requires an annual clean install to keep it working in any kind of reasonable manner.  

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Last updated December 21, 2018 Views 369 Applies to: