Protect Yourself From Tech Support Scams Learn More

MaryQX

Windows 7 is suddenly not genuine?

I have an HP dv4 with windows 7. I reformatted the hard drive about a month ago. Everything was working great until last night when it told me that my windows 7 wasn't genuine. I followed the prompts, and was told my product key was not valid (though I know it is!) and I need to buy a new one. I tried to put in my key a few times, and got this error: Code: 0xC004F063 and it won't take my key.

Now I have a black background with Windows 7 Build 7601 This copy of Windows is not genuine.

I looked online and did this :

Step 1: If you are able to boot normally then, try uninstalling and reinstalling the product key and check if it helps.

a. Click Start and type “cmd” (without quotes) in the start search box.

b. From the programs list right click on cmd and select “Run as Administrator.”

c. In the command shell type the following command and press Enter after each command.

slmgr –upk

slmgr –ipk (your product key)

d. Activate the copy again and check if it works.

It didn't work. What should I do?

Here is my MGADiag report:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: 0xc004c4a8
Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
Windows Product ID: 00359-OEM-8992687-00010
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {EFD6F09D-4AA6-40C6-98CE-E516D1CF8501}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120830-0333
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{EFD6F09D-4AA6-40C6-98CE-E516D1CF8501}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-894417451-443965619-684324220</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv4 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.04</Version><SMBIOSVersion major="2" minor="6"/><Date>20091026000000.000000+000</Date></BIOS><HWID>BEE63707018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514
Error: product key not found.

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C4A8
HealthStatus: 0x0000000000000000
Event Time Stamp: 12:2:2012 11:43
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: MAAAAAEAAgABAAEAAAACAAAAAgABAAEA6GE2sF8RVPkeeU7k/EvqRZh+SENoXhh5

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name    OEMID Value    OEMTableID Value
APIC            HPQOEM        SLIC-MPC
FACP            HP            REPLEY
HPET            HPQOEM        SLIC-MPC
BOOT            HPQOEM        SLIC-MPC
MCFG            HPQOEM        SLIC-MPC
SLIC            HPQOEM        SLIC-MPC
SSDT            AMD           PowerNow

Please help!!!!!

This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread.

Question Info

Last updated September 28, 2019 Views 5,574 Applies to:

Answer

george1009

Licensing Data-->
Software licensing service version: 6.1.7601.17514
Error: product key not found.

looks to be a problem in the licensing store:

Recreate the Licensing Store

1) Click Start button.

2) Type: CMD.exe into the 'Search programs and files' field

3) Right-Click on CMD.exe and select Run as Administrator

4) Type: net stop sppsvc (It may ask you if you are sure, select yes)

Note: the Software Protection service may not be running, this is ok.

5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform

6) Type: rename tokens.dat tokens.bar

7) Type: cd %windir%\system32

8) Type: net start sppsvc

9) Type: slui.exe

10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.

Reboot, then run MGADiag again, and post the report

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Answer

george1009

sounds like you are not using the key from your COA.

does the key you are entering match this one:

*****-*****-73CQT-WMF7J-3Q6C9

if so it is the wrong one. If you used a keyfinder program to get your key it won't work. the key must come from your COA.