Windows 7 Home Premium all of a sudden gives me a message build 7600 this copy of windows is not genuine.

Hello,

I have a pc that I installed windows 7 home premium on about a year ago. It has been working really well until today....I was installing microsoft office 2010, (which I have now uninstalled until I get this fixed) and I updated my firewall and antivirus (which I have also taken off for now) my computer has ran a lot of windows updates today too, I am not sure if this affects anything. I have tried to do a system restore but this is not working either.

My desktop has gone black and I get a message in the bottom right of the screen saying "build 7600 this copy of windows is not genuine". I bought this from one of the largest electrical and computer retailers in the UK so I would be very unhappy if this is a counterfeit copy of windows!

I have tried re-entering the product key with no success and also try activating by automated phone service.....both of which end up with the error 0x8007000D "data is invalid"

I also found a post on here where I had to type a series of commands into cmd prompt to try and fix any corrupted verification files, but this too did not work.

I have put the results of the diagnostic tool below should these be of any use...any help would be gratefully received, I am at a loss as to what to do next, I really don't want to have to reload windows onto the computer but I will if I have to as a last resort!

Thanks for your help in advance, if you need any more information please let me know.

Diagnostic Report (1.9.0027.0):

-----------------------------------------

Windows Validation Data-->

 

Validation Code: 50

Cached Online Validation Code: 0x0

Windows Product Key: *****-*****-Q62WY-F48F8-TDXQT

Windows Product Key Hash: 227j5fXelY1G/Dzsr3ZI/oMNdSg=

Windows Product ID: 00359-112-4268582-85401

Windows Product ID Type: 5

Windows License Type: Retail

Windows OS version: 6.1.7600.2.00010300.0.0.003

ID: {3496B081-0587-47FF-B757-58C40A25BECC}(1)

Is Admin: Yes

TestCab: 0x0

LegitcheckControl ActiveX: N/A, hr = 0x80070002

Signed By: N/A, hr = 0x80070002

Product Name: Windows 7 Home Premium

Architecture: 0x00000000

Build lab: 7600.win7_gdr.100618-1621

TTS Error: 

Validation Diagnostic: 

Resolution Status: N/A

 

Vista WgaER Data-->

ThreatID(s): N/A, hr = 0x80070002

Version: N/A, hr = 0x80070002

 

Windows XP Notifications Data-->

Cached Result: N/A, hr = 0x80070002

File Exists: No

Version: N/A, hr = 0x80070002

WgaTray.exe Signed By: N/A, hr = 0x80070002

WgaLogon.dll Signed By: N/A, hr = 0x80070002

 

OGA Notifications Data-->

Cached Result: N/A, hr = 0x80070002

Version: 2.0.48.0

OGAExec.exe Signed By: Microsoft

OGAAddin.dll Signed By: Microsoft

 

OGA Data-->

Office Status: 109 N/A

OGA Version: Registered, 2.0.48.0

Signed By: Microsoft

Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

 

Browser Data-->

Proxy settings: N/A

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

Default Browser: C:\Users\Jude\AppData\Local\Google\Chrome\Application\chrome.exe

Download signed ActiveX controls: Prompt

Download unsigned ActiveX controls: Disabled

Run ActiveX controls and plug-ins: Allowed

Initialize and script ActiveX controls not marked as safe: Disabled

Allow scripting of Internet Explorer Webbrowser control: Disabled

Active scripting: Allowed

Script ActiveX controls marked as safe for scripting: Allowed

 

File Scan Data-->

 

Other data-->

Office Details: <GenuineResults><MachineData><UGUID>{3496B081-0587-47FF-B757-58C40A25BECC}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-TDXQT</PKey><PID>00359-112-4268582-85401</PID><PIDType>5</PIDType><SID>S-1-5-21-2482653683-3880149776-4165305664</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>ASUS M2A-VM HDMI ACPI BIOS Revision 0703</Version><SMBIOSVersion major="2" minor="4"/><Date>20070528000000.000000+000</Date></BIOS><HWID>0DBB0600010000F6</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

 

Spsys.log Content: 0x80070002

 

Licensing Data-->

C:\Windows\system32\slmgr.vbs(1333, 5) (null): The data is invalid. 

 

Windows Activation Technologies-->

HrOffline: 0x00000000

HrOnline: 0xC004C533

HealthStatus: 0x0000000000000000

Event Time Stamp: 12:19:2010 15:51

ActiveX: Registered, Version: 7.1.7600.16395

Admin Service: Registered, Version: 7.1.7600.16395

HealthStatus Bitmask Output:

 

 

HWID Data-->

N/A, hr = 0x8007000d

 

OEM Activation 1.0 Data-->

N/A

 

OEM Activation 2.0 Data-->

BIOS valid for OA 2.0: yes, but no SLIC table

Windows marker version: N/A

OEMID and OEMTableID Consistent: N/A

BIOS Information: 

  ACPI Table Name OEMID ValueOEMTableID Value

  APIC ATI   ASUSACPI

  FACP ATI   ASUSACPI

  HPET ATI   ASUSACPI

  MCFG ATI   ASUSACPI

  SSDT PTLTD POWERNOW 

|

Try reactivating by telephone:

Activate Windows 7 manually:
1. Click Start, and in the Search box type :  slui.exe 4

2. Press ENTER on your Keyboard

3. Select your Country.
4. Select the Phone Activation option, and hold on for a real person. 

 

How to resolve common activation problems - Windows Live
Teching It Easy: With Windows |ActiveWin |Notebooks | Microsoft MVP
Best,
Andre
Windows Insider MVP
MVP-Windows and Devices for IT
twitter/adacosta
groovypost.com

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How to activate Windows 7 or Vista manually (activate by phone)
1) Click Start, and in the Search box type:   slui.exe  4
2) Next press the 'ENTER' key
3) Select your 'Country' from the list.
4) Choose the 'Phone Activation' option.
5) Stay on the phone (do not select/press any options) and wait for a person to help you with activation.

Also:
How to resolve common activation problems
http://adacosta.spaces.live.com/Blog/cns!E8E5CC039D51E3DB!67219.entry?sa=584475978

Windows Activation Video
http://www.microsoft.com/showcase/en/us/details/c09aefc0-1986-4c2f-bad4-67487854f13f
This video will show you: - How to activate Windows - Where to find your product key
How to use your product key - How to get support for product activation

How to Activate Windows 7 by Phone
http://support.microsoft.com/default.aspx/kb/950929/en=us
http://www.sevenforums.com/tutorials/18715-activate-windows-7-phone.html

How to Activate Windows Vista by Phone
http://support.microsoft.com/kb/940315
http://www.mydigitallife.info/2008/10/13/how-to-activate-windows-vista-by-phone-activation/

Microsoft Activation Centers Worldwide Telephone Numbers:
http://www.microsoft.com/licensing/existing-customers/activation-centers.aspx
(This site is for Volume License Activation but if you call they will help you)

The phone number you called does not work:
Microsoft Wordwide contacts: http://www.microsoft.com/worldwide/default.aspx


JS
http://www.pagestart.com


Never be afraid to ask. This forum has some of the best people in the world available to help.
Never be afraid to ask. This forum has some of the best people in the world available to help.

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Hello,

Thank you for both of your replies, I called the phone activation number and held to speak to an operator, they were unable to help me and so provided me with a telephone number to call customer support, which I shall do when they are open, I am in UK time and these services are closed until tomorrow, when I am at work, making it difficult for me to solve this issue over the phone.

I followed the links and went through the process to extend the activation process, this still has not resolved the problem though as when I either activate online or by telephone I still get the 0x8007000D error that does not let me proceed.

Since extending the activation process, I no longer have the option to activate by telephone and the error message code I get when I log onto my computer is now, 0x4004F00C

Any further help would be gratefully appeciated.

Many thanks

Jude

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"jude86_7" wrote in message news:6518921d-9f2f-448f-b1bb-86fc0b5fa4d5...

Hello,

Thank you for both of your replies, I called the phone activation number and held to speak to an operator, they were unable to help me and so provided me with a telephone number to call customer support, which I shall do when they are open, I am in UK time and these services are closed until tomorrow, when I am at work, making it difficult for me to solve this issue over the phone.

I followed the links and went through the process to extend the activation process, this still has not resolved the problem though as when I either activate online or by telephone I still get the 0x8007000D error that does not let me proceed.

Since extending the activation process, I no longer have the option to activate by telephone and the error message code I get when I log onto my computer is now, 0x4004F00C

Any further help would be gratefully appeciated.

Many thanks

Jude


Your Licensing Store has become corrupted -
Try the below steps to recreate the Store and its data.
 
1) Click Start button.
2) Type: CMD.exe into the 'Search programs and files' field
3) Right-Click on CMD.exe and select 'Run as Administrator'
4) Type: net stop sppsvc   (It may ask you if you are sure, select yes)
Note: the Software Protection survive may not be running, this is ok.
5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
6) Type: rename tokens.dat tokens.bar
7) Type: cd %windir%\system32
8) Type: net start sppsvc
9) Type: slui.exe
10) After a couple of seconds Windows Activation dialog will appear. It's most likely that Activation will occur automatically but you may be asked to re-enter your product key and/or to reactivate.
 
 
Once complete, reboot, then run MGADiag again, and post the new report.
 

--


Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
Noel Paton
Nil Carborundum Illegitemi -
No, I don't work for Microsoft!
http://www.crashfixpc.co.uk

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Question Info


Last updated March 20, 2018 Views 448 Applies to: