Windows 7 Build 7601 0xC004F200 (non-genuine)

Advice appreciated. I upgraded from Vista to 7 quite some time ago, and now I get a "not genuine" error.

Here is my MGADiag report:

Diagnostic Report (1.9.0019.0):
-----------------------------------------
WGA Data-->
Validation Status: Invalid License
Validation Code: 50

Cached Validation Code: 0xc004c4a2
Windows Product Key: *****-*****-VHDBF-HCKF9-CT6XJ
Windows Product Key Hash: zB9GEaB634Xz7rjweDfFz6stDwg=
Windows Product ID: 00359-911-4784363-85857
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {0B85E19A-0858-4117-BCFD-3CDF994D6497}(1)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.5.723.1
Signed By: Microsoft
Product Name: Windows 7 Home Premium
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.110622-1506
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

WGA Notifications Data-->
Cached Result: 0
File Exists: Yes
Version: 1.5.540.0
WgaTray.exe Signed By: Microsoft
WgaLogon.dll Signed By: Microsoft

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: Microsoft

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Professional Plus 2007 - 100 Genuine
Microsoft Office Project Standard 2007 - 100 Genuine
Microsoft Office Visio Professional 2007 - 100 Genuine
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041013_025D1FF3-229-80041013_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-b063_E2AD56EA-766-0_E2AD56EA-134-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\Owner\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{0B85E19A-0858-4117-BCFD-3CDF994D6497}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-CT6XJ</PKey><PID>00359-911-4784363-85857</PID><PIDType>5</PIDType><SID>S-1-5-21-2065341137-223814128-1464892241</SID><SYSTEM><Manufacturer>GATEWA</Manufacturer><Model>GM5048</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>NT94510J.15A.0109.2006.0501.1628</Version><SMBIOSVersion major="2" minor="3"/><Date>20060501000000.000000+000</Date></BIOS><HWID>A71F3C07018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Gateway</name><model>GM5048</model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.5.540.0"/><File Name="WgaLogon.dll" Version="1.5.540.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>BE11605EB043586</Val><Hash>lUv4aC+fgUgabooWO0mk08SYa44=</Hash><Pid>89409-707-3530674-65042</Pid><PidType>14</PidType></Product><Product GUID="{91120000-003A-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Standard 2007</Name><Ver>12</Ver><Val>8D5711261E376CE</Val><Hash>4/itX+6OHO9DIC+FuYCiO1K8PjI=</Hash><Pid>84888-871-3497946-63342</Pid><PidType>1</PidType></Product><Product GUID="{91120000-0051-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2007</Name><Ver>12</Ver><Val>6132803B9F866CE</Val><Hash>QASqSanXxhe6qT7dpfR+ttqyO7Q=</Hash><Pid>84890-871-3500292-63704</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="3A" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="53" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00170-911-478436-01-1033-7601.0000-2452011
Installation ID: 002115963601705111268355073591007376586871445116267044
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: CT6XJ
License Status: Notification
Notification Reason: 0xC004F200 (non-genuine).
Remaining Windows rearm count: 5
Trusted time: 9/2/2011 7:43:31 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C4A2
HealthStatus: PASS
Event Time Stamp: 9:2:2011 18:44
WAT Activex: Registered
WAT Admin Service: Registered

HWID Data-->
HWID Hash Current: MAAAAAIAAgABAAEAAQABAAAAAQABAAEA6GHIzWK2mNNyDEjkvOmsd4jX6JfE7oDX

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name OEMID Value OEMTableID Value
  APIC GATEWA 05DT055 
  FACP GATEWA 05DT055 
  HPET GATEWA 05DT055 
  MCFG GATEWA 05DT055 
  WDDT GATEWA 05DT055 
  ASF! GATEWA 05DT055 


Answer
Answer
Cached Validation Code: 0xc004c4a2

This is the code for a blocked product key. I see no obvious reason in your MGA report.
One of the common reasons is abuse (installed on too many computers.)

A little history would help.
 Where and when did you get your windows?
 Have you installed it on more than 1 computer or shared it with anyone?

You could post your MGA diagnostic report on the WGA forums where the forum owner has the tools to check your product key and may be able to find out why it is blocked. He works Redmond hours so likely will no see it until tuesday.

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Answer
Answer

Have you tried reactivating by telephone?

Activate Windows 7 manually:
1. Click Start, and in the Search box type :  slui.exe 4

2. Press ENTER on your Keyboard

3. Select your Country.
4. Select the Phone Activation option, and hold on for a real person.
http://support.microsoft.com/kb/950929/en-us

Best,
Andre
Windows Insider MVP
MVP-Windows and Devices for IT
twitter/adacosta
groovypost.com

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Question Info


Last updated October 21, 2018 Views 1,502 Applies to: