Protect Yourself From Tech Support Scams
July 29, 2020
Protect Yourself From Tech Support Scams
Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary
technical support services. You can help protect yourself from scammers by verifying that the contact is a
Microsoft Agent or
Microsoft Employee and that the phone number is an
Microsoft global customer service number.
Why can I only install Windows 7 32-Bit on my computer (after a factory reset) when I used to run Windows 7 64-Bit?
I was running Windows 7 Home Premium 64-Bit on my computer when it started malfunctioning. I factory reset instead of system restoring (my mistake) and realized I didn't have recovery disks. I downloaded a Windows 7 Home Premium 64-Bit iso and burned it
to a DVD. I tried installing it (A clean install with no partitions) on my computer but got the error "Windows setup cannot configure windows on this computer's hardware." I tried with SP1 and without it. Nothing worked. I finally decided to try a Windows
7 Home Premium 32-Bit disk to see if it would work...it did. I successfully installed 32-Bit Windows but I have 8GB of RAM so the 32-Bit OS is useless to me. I tried installing the 64-Bit version again (clean install) but it's still giving the same error.
I tried changing my BIOS to AHCI and IDE settings, and still got the same error. My computer is too old apparently (4 years) to receive any support from Gateway (they have been no help AT ALL) and Microsoft basically said that they couldn't do anything because
my Windows had been pre-installed (instead of retail version) and therefore it was Gateway's issue. I also tried to load Intel drivers I got off of Gateway's website but that didn't seem to work either. Anyone have any suggestions?
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Did Windows 7 Home Premium 64 bit come preinstalled on the computer? If so, then you should have used the recovery partition to reinstall Windows 7 Home Premium 64 bit. You should not have used that Windows 7 Home Premium 32 bit disc to format the drive,
you likely deleted the recovery partition.
If your recovery partition is not available or damaged, you should contact the manufacturer of your computer and request a recovery disc set you can use to reinstall Windows 7. They might charge a small shipping and handling fee.
Download the corresponding edition of Windows 7 you have a license for from the following link. You can identify the edition on COA sticker attached to your machine, with at bottom or battery compartment (laptop) or top/side if its a desktop computer.
ImgBurn - In addtion to supporting the creation of CD's from .ISO files,
it supports a wide range of other image file formats, and it's free.
(BIN, CUE, DI, DVD, GI, IMG, MDS, NRG, PDI and ISO) http://www.imgburn.com/
Note: Always use the slowest burn speed (4x or 2x) if offered a choice.
Boot from the Windows 7 DVD
Click Install Now
Accept License Agreement
When the option is displayed to select an installation type, click (Custom Advanced)
select the disk partition where you would like to install Windows 7 Click Next.
You will receive the following warning:
The partition you selected might contain files from a previous Windows Installation. If it does, these files and folders will be moved to a folder named Windows.old. You will be able to access the information in Windows.old, but you will be able to use your
previous version of Windows.
(At all cost, do NOT click anything named Format or Delete or Partition. So even doing a custom install, your personal files are still preserved. Click OK
Setup will now start the installation. During the installation, your machine will be restarted several times.
When the installation is complete, you can complete the Out of Box experience such as selecting your laptop, create a username, password, your time zone. You can then proceed to download the latest updates for Windows and reinstall your applications and
You can then recover your personal files from the Windows.old folder and reinstall all your applications and drivers.
Yes, Windows 7 Home Premium 64-Bit came pre-installed. I originally tried installing the Windows 7 Home Premium 64-Bit without deleting any partitions, but I could not complete the installation. That's when I tried deleting all partitions and doing a clean
install which didn't work either. So then I tried clean installing 32-Bit Windows 7 which worked perfectly but I have too much RAM so it's useless to me.
I cannot purchase/receive any recovery disks or OEM disks from Gateway because my computer is too old.
I don't understand why the 32-Bit installation disk works but the 64-Bit doesn't.
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