When trying to download KB 2661254 get, "This version of the Windows Genuine Advantage Validation tool is no longer supported."

Using IE 9 (32 bit) on Windows 7 64 bit.

Trying to download KB2661254 to run manually since it keeps failing running via Windows Update.

Antivirus is Symantec Endpoint Protection.


1 - http://www.microsoft.com/en-us/download/details.aspx?id=30491
 Says "Validation Required"
 Click [Continue]

2 - http://www.microsoft.com/en-us/download/exe-validation.aspx?id=30491
 Click [Continue]
 Click [Run]
"This version of the Windows Genuine Advantage Validation tool is no longer supported."

3 - http://www.microsoft.com/genuine/validate/
 Takes me to "Welcome to Windows" page mentioning "Because Windows installed on your PC is genuine"
4 - http://www.microsoft.com/genuine/diag/
 All passed.
5 - http://www.microsoft.com/en-us/download/details.aspx?id=30491
 Says "Validation Required"
 Click [Continue]
 End up back here: http://www.microsoft.com/en-us/download/exe-validation.aspx?id=30491
And round we go again...

Since step 3 says it's genuine, I don't see why step 5 is having problems.


Any thoughts would be appreciated.


Diagnostic Report (1.9.0027.0):
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-MV8MH-98QJM-24367
Windows Product Key Hash: wgci5Gdejx4esg7++zTOe3LWF+4=
Windows Product ID: 55041-OEM-8992671-00437
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {645B1480-7350-49C9-98CE-CA7B35833D13}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120830-0333
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Standard 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{645B1480-7350-49C9-98CE-CA7B35833D13}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-24367</PKey><PID>55041-OEM-8992671-00437</PID><PIDType>2</PIDType><SID>S-1-5-21-3076292609-1865698134-1640767816</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>4236P3G</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>83ET52WW (1.22 )</Version><SMBIOSVersion major="2" minor="6"/><Date>20110324000000.000000+000</Date></BIOS><HWID>0FD23E07018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-83   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0012-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard 2007</Name><Ver>12</Ver><Val>1259F7E12D7F58C</Val><Hash>mwB0KEcVSY3sw6zRYHYZjldbOhk=</Hash><Pid>89396-710-7801462-65916</Pid><PidType>14</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00178-926-700437-02-1033-7600.0000-2062009
Installation ID: 003361003211329575909704225085598266698865960365690292
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 24367
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 23/10/2012 09:01:13

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->

OEM Activation 1.0 Data-->

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
  ACPI Table Name OEMID Value OEMTableID Value
  APIC   LENOVO  TP-83  
  FACP   LENOVO  TP-83  
  HPET   LENOVO  TP-83  
  MCFG   LENOVO  TP-83  
  SLIC   LENOVO  TP-83  
  ECDT   LENOVO  TP-83  
  ASF!   LENOVO  TP-83  
  UEFI   LENOVO  TP-83  
  UEFI   LENOVO  TP-83  
  UEFI   LENOVO  TP-83  



The problem is that MS broke ALL the pages when they 'upgraded' the site for Win8 - and haven't yet figured out how to fix it (or are delaying it until launch date).

It's not your computer's or your problem - it's theirs (and they have yet to publicly acknowledge it's a problem so far as I know!)

Hopefully it'll be fixed one way or another this week - but don't hold your breath!


Noel Paton
Nil Carborundum Illegitemi -
No, I don't work for Microsoft!

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Question Info

Last updated March 20, 2018 Views 347 Applies to: