"We are unable to create or save new files in the folder in which this application was downloaded"

I am experiencing big problems trying to install Windows 7 onto my laptop. I will try and be as clear as possible in explaining.

My laptop is currently running Windows Vista Home Premium 32-Bit. I have purchased the Windows 7 Professional 64-Bit Upgrade from the Microsoft Student Offer.

I was led to believe that upon downloading, I would get an .ISO file, which I would then burn to a DVD. Then I would boot from this DVD and do a clean/custom install.

This has not been possible. Upon downloading from the Microsoft Student Website, I get 3 files. These are:

Win7-P-Retail-en-us-x64.exe

setup1.box

setup2.box

I double click on "Win7-P-Retail-en-us-x64.exe" and I get the message "Unloading the Box". Once the status bar reaches the end, I get the following error:

"We are unable to create or save new files in the folder in which this application was downloaded. Please check the folder properties to make sure that you have security
permission on the folder to write files and that the folder is not read-only".

I click on OK. Regardless of the fact that I received the above error message, I now have a new folder called "expandedSetup".

Within this folder are lots and lots of complicated looking files, stored within many other sub folders.

However, in the root of "expandedSetup" is a file called "setup.exe". I double click on this file, and I get the following error message:

"The version of this file is not compatible with the version of Windows you're running. Check you computer's system information to see whether you need an x86 (32-bit)
or x64 (64-bit) version of the program, and then contact the software publisher".

This is as far as I have managed to get. I cannot find an .ISO file anywhere within the download, so I am unable to make a bootable DVD.

Please can anyone advise me on how to successfully install Windows 7 Professional 64-Bit onto my laptop using the download that I have purchsed.

Thank you very much in advance :)
Answer
Answer
* * SOLUTION * *

There is a way to create an image file dispite recieving this error we seem to be all recieving.

1. You will need to use an additional Microsoft command-line tool, called Oscdimg.
    Details here
    Download here
   
    Download the .zip file and extract it. Then cut and paste the Oscdimg.exe file into your C:\Windows\System32 directory
 
 
2. You now need to start up your command prompt, which can be done by Start->Run then enter 'cmd' into the prompt. (Run as administrator if in Vista!)


3. You should now have the command prompt open, now you need to use the Oscdimg tool to create the image, by entering the following:
   Oscdimg.exe -u2 -bC:\<YOUR DIR> \expandedSetup\boot\etfsboot.com -h C:\<YOUR DIR> \expandedSetup C:\<YOUR DIR> \Win7.iso

 For example: Oscdimg.exe -u2 -bC:\Users\James\Downloads\expandedSetup\boot\etfsboot.com -h C:\ Users\James\Downloads \expandedSetup C:\ Users\James\Downloads \Win7.iso
  
   It will now scan the source tree then begin creating the image. PLEASE note: you must replace '<YOUR DIR> ' appropriatly as to where you have downloaded the files.


4. You should now have an image file, called Win7.iso, in the same directory.


5. You can now burn this .iso file to a blank DVD using appropriate software. I personally use PowerISO (You dont need the paid version to burn the image)


6. Viola! You have your not so shiney Windows 7 disk. Restart your computer and install away!



- I take no acknowledgment for this, I dug about and found the info at: http://www.sevenforums.com/general-discussion/30470-make-bootable-iso-student-d-l.html
  Thanks SIW2 :)

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Answer
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Digital River and Microsoft are aware that some customers from the Windows 7 Academic Store had difficulties completing the download or installation of the product:

·         A small percentage of people had difficulty downloading the product the morning of the launch.  This issue was resolved the morning of the launch and Digital River identified and contacted customers that were impacted.   Digital River has been making every effort to make it right for these customers.   If you believe that you had download issues the morning of the launch and have not been contacted by email, please visit the following region appropriate link to log back into your order and obtain your download:  

En-UShttp://windows7.digitalriver.com/servlet/PromoServlet/promoID.46353900

En-CA – http://windows7.digitalriver.com/servlet/PromoServlet/promoID.46354100

En-GB – http://windows7.digitalriver.com/servlet/PromoServlet/promoID.46354300

En-AU – http://windows7.digitalriver.com/servlet/PromoServlet/promoID.46354200

 

·         We are aware that consumers are encountering difficulties installing Windows 7 where the customer is currently running a 32 bit version of Windows such as Windows Vista, but purchased the 64 bit version of Windows 7.   If you are seeing the following error during the unloading of the install files, consider taking the following action:

 

Error message:  “We are unable to create or save new files in the folder in which this application was downloaded…”  

 

To refund your 64-bit Windows 7 purchase and re-order the 32-bit version of Windows 7, please request via the region appropriate following link.  

En-UShttp://windows7.digitalriver.com/servlet/PromoServlet/promoID.46354000

En-CA – http://windows7.digitalriver.com/servlet/PromoServlet/promoID.46354400

En-GB – http://windows7.digitalriver.com/servlet/PromoServlet/promoID.46354500

En-AU – http://windows7.digitalriver.com/servlet/PromoServlet/promoID.46354600

 

In the Web form select the Order question option in the drop down menu and include "Refund and Request 32-bit" in the first line of the problem description.

 

·         It should be noted that that there are two types of operating system installations:  an Upgrade Installation and a Custom or Clean Installation.   An Upgrade Installation is a type of installation where the new operating system installs itself over your current operating system, keeping your existing files and programs intact.  There are certain scenarios where an Upgrade Installation option is possible.  For example:

Upgrading from Windows Vista 64 bit to Windows 7 64 Bit

Upgrading from Windows Vista 32 bit to Windows 7 32 Bit

 

However, if you want to move from Windows Vista 32 bit to Windows 7 64 bit, or if you are running Windows XP, you have to do a Custom or Clean Installation that must be started by booting off the Windows 7 64 bit DVD.  This means that you wipe the current operating system completely from your system, and install the new operating system from scratch.  To perform a Custom or Clean installation, please contact Digital River, unless you have already ordered a Backup DVD with your initial order.  

 

To contact Digital River about this issue, please request via the region appropriate following link.

 En-UShttp://windows7.digitalriver.com/servlet/PromoServlet/promoID.46354000

En-CA – http://windows7.digitalriver.com/servlet/PromoServlet/promoID.46354400

En-GB – http://windows7.digitalriver.com/servlet/PromoServlet/promoID.46354500

En-AU – http://windows7.digitalriver.com/servlet/PromoServlet/promoID.46354600

 

In the Web form select the Download Option in the drop down menu and include "64-bit Installation Block" in the first line of your problem description.

 

Note:  You will want to backup your files beforehand and add them back after the clean installation is complete.  For more about this type of installation see the region appropriate article

En-UShttp://windows.microsoft.com/en-us/windows7/Installing-and-reinstalling-Windows

En-CA – http://windows.microsoft.com/en-ca/windows7/Installing-and-reinstalling-Windows

En-GB – http://windows.microsoft.com/en-gb/windows7/Installing-and-reinstalling-Windows

En-AU – http://windows.microsoft.com/en-au/windows7/Installing-and-reinstalling-Windows

 

 

·         Because there are two versions of Windows 7 available – a 32 bit version and a 64 bit version - if you haven’t yet purchased your product, please download the Window 7 upgrade advisor to determine which version is right for you.  http://www.microsoft.com/windows/windows-7/get/upgrade-advisor.aspx      Purchasing the correct version will allow you to preserve your installed programs and personal data during the upgrade process.

·         Reminder:  The Student Offer program delivers an upgrade license of Windows 7.   Use of this license requires that a pre-existing qualifying license is installed on the user’s computer.   You qualify if you have a PC that is currently running a genuine copy of Windows Vista or XP, and can run Windows 7.

 Microsoft and Digital River are committed to helping you fulfill your order. 

·         For order and download support, please contact Digital River at the region appropriate following link

En-UShttp://windows7.digitalriver.com/servlet/PromoServlet/promoID.46353900

En-CA – http://windows7.digitalriver.com/servlet/PromoServlet/promoID.46354100

En-GB – http://windows7.digitalriver.com/servlet/PromoServlet/promoID.46354300

En-AU – http://windows7.digitalriver.com/servlet/PromoServlet/promoID.46354200

 

·         You can look for an answer to your technical support question for Windows 7 at http://windows.microsoft.com/windows-7-help.  If you need to contact Microsoft Technical Support, use our Online Assisted Support process to get your regional specific contact information. http://go.microsoft.com/fwlink/?LinkId=162720

 

Where to go for support for the Windows 7 Student offer?

For users who are having difficulty downloading the three files required for the Windows 7 Student Offer, please review the information on the Digital River help page including use of the “Contact Us” link at the bottom of the region appropriate following page.

·         En-US http://windows7.digitalriver.com/servlet/PromoServlet/promoID.46353900

·         En-CA – http://windows7.digitalriver.com/servlet/PromoServlet/promoID.46354100

·         En-GB – http://windows7.digitalriver.com/servlet/PromoServlet/promoID.46354300

·         En-AU – http://windows7.digitalriver.com/servlet/PromoServlet/promoID.46354200

This includes error messages reported during the download phase and during the unloading phase.  The most common are:

1.      Error “We are unable to create or save new files in the folder in which this application was downloaded.”  This error occurs when you are in the unloading phase of the 64-bit Windows 7 download process and are running a 32-bit version of Windows such as Windows XP or Windows Vista 32-bit.  This is by design as you cannot launch setup for the 64-bit version of Widows 7 while running a 32-bit operating system. 

2.      Error “This version of the file is not compatible with the version of Windows you’re running.”  The cause for this error is the same as #1 above and occurs if you attempt to launch the Windows 7 setup program located in the unboxed folder “expandedSetup”. 

3.      The download appears to hang at some % and will not continue or resume.  Digital River and Microsoft are investigating reports of this issue.  This appears to be a series of isolated issues that are often related to the user’s internet provider or installed 3 party software.  If you continue to encounter this problem without resolution, please contact Digital River at the region appropriate following link.

En-UShttp://windows7.digitalriver.com/servlet/PromoServlet/promoID.46354000

En-CA – http://windows7.digitalriver.com/servlet/PromoServlet/promoID.46354400

En-GB – http://windows7.digitalriver.com/servlet/PromoServlet/promoID.46354500

En-AU – http://windows7.digitalriver.com/servlet/PromoServlet/promoID.46354600

 

4.      Error “An error has occurred.  Unspecified error.”  Digital River and Microsoft are also investigating reports of this issue.  While not wide spread, this issue appears to be caused when one of the downloaded files is incomplete or has become corrupted on the user’s computer.  Users encountering this issue you should try and re-download the files by logging into your order from the region appropriate following link.

En-UShttp://windows7.digitalriver.com/servlet/PromoServlet/promoID.46353900

En-CA – http://windows7.digitalriver.com/servlet/PromoServlet/promoID.46354100

En-GB – http://windows7.digitalriver.com/servlet/PromoServlet/promoID.46354300

En-AU – http://windows7.digitalriver.com/servlet/PromoServlet/promoID.46354200

 

 

If you continue to encounter this problem without resolution, please contact Digital River at the region appropriate following link.

En-UShttp://windows7.digitalriver.com/servlet/PromoServlet/promoID.46354000

En-CA – http://windows7.digitalriver.com/servlet/PromoServlet/promoID.46354400

En-GB – http://windows7.digitalriver.com/servlet/PromoServlet/promoID.46354500

En-AU – http://windows7.digitalriver.com/servlet/PromoServlet/promoID.46354600

 

When to contact Microsoft Technical Support?

Users who have successfully downloaded Windows 7 and unloaded the files will then be able to launch setup and see the Install Windows screen.  This screen contains the Windows 7 logo and the choices to “Check compatibility online” and “Install Now”.  Once a user reaches this screen, any issues or questions they encounter should be directed to Microsoft Technical Support.  You can look for an answer to your support question at http://windows.microsoft.com/windows-7-help.  If you need to contact Microsoft Technical Support, use our Online Assisted Support process to get your regional specific contact information. http://go.microsoft.com/fwlink/?LinkId=162720

 

At this point the question has become a discussion - any discussions can be deferred to this discussion thread http://social.answers.microsoft.com/Forums/en-US/w7install/thread/0e9116fb-91d0-4097-880d-a59de65a17cb. Please post any discussion items here to contribute to the Windows 7 discussion.    For additional technical questions please add a new community question.   Also, please continue to refer back to the ‘sticky’ on this issue as we’ll continue to post back:  http://social.answers.microsoft.com/Forums/en-US/w7install/thread/cb679e27-f2e6-4cd5-b708-a4992cec5a9d


Michael
Microsoft Answers Support Engineer
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Last updated May 25, 2020 Views 157,317 Applies to: