This computer is not running genuine Windows Error: 0x8004fe21

Hi

My colleague has bought a PC with original WIN7 Prof. 64-bit.

1 week was working without any problems, but now he gets these pop-up messages:

This computer is not running genuine Windows

Error:0x8004fe21

I've tried already a lot of solutions, for example to call Microsoft and activate by phone, but still doesn't help.

If we try MGADiag.exe from:

http://go.microsoft.com/fwlink/?linkid=52012

then we get this:

Validation Code: 0x8004fe21

It seems to be a really serious problem with Microosft Update: KB971033.

Howto solve this problem?


 

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Last updated September 17, 2018 Views 19,761 Applies to:

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It WORKED..!! You are amazing..!!

Thank-you SO MUCH..!!

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You're welcome - good luck.
Noel Paton
Nil Carborundum Illegitemi -
No, I don't work for Microsoft!
http://www.crashfixpc.co.uk

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GO HERE.https://social.technet.microsoft.com/Forums/windowsserver/en-US/fcd712a0-77d9-403d-a33e-a346d24d26ea/help-windows-activation-error-message-saying-windows-must-be-reinstalled-has-come-up-on-our?forum=winservergen

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Wrong OS, wrong error, wrong 'solution'.

Noel Paton
Nil Carborundum Illegitemi -
No, I don't work for Microsoft!
http://www.crashfixpc.co.uk

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i have this problem, and this is the result of MGAdiag.exe, please help

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-J8D7P-XQJJ2-GPDD4
Windows Product Key Hash: xgsndMkYdJsYmUng0qIJ/thx+HI=
Windows Product ID: 00371-868-0000007-85080
Windows Product ID Type: 1
Windows License Type: KMS Client
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {0A5120B6-A821-47CC-8064-12AC5CC38986}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.160211-0600
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Project Standard 2007 - 100 Genuine
Microsoft Office Visio Professional 2007 - 100 Genuine
Microsoft Office OneNote 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\WINDOWS\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\WINDOWS\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\WINDOWS\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\WINDOWS\system32\wat\watweb.dll[Hr = 0x80070003]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{0A5120B6-A821-47CC-8064-12AC5CC38986}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-GPDD4</PKey><PID>00371-868-0000007-85080</PID><PIDType>1</PIDType><SID>S-1-5-21-2271478322-1122590565-151584471</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP ProBook 6470b</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>68ICE Ver. F.40</Version><SMBIOSVersion major="2" minor="7"/><Date>20130131000000.000000+000</Date></BIOS><HWID>4C183E07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Arab Standard Time(GMT+03:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-003A-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Standard 2007</Name><Ver>12</Ver><Val>621B86E01FDE586</Val><Hash>jBwvGC2CD+Q0mKt+sRDofsmaYDU=</Hash><Pid>89402-707-3851065-63146</Pid><PidType>14</PidType></Product><Product GUID="{90120000-0051-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2007</Name><Ver>12</Ver><Val>621B86E01FDE586</Val><Hash>jBwvGC2CD+Q0mKt+sRDofsmaYDU=</Hash><Pid>89405-707-3851065-63826</Pid><PidType>14</PidType></Product><Product GUID="{90120000-00A1-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office OneNote 2007</Name><Ver>12</Ver><Val>621B86E01FDE586</Val><Hash>jBwvGC2CD+Q0mKt+sRDofsmaYDU=</Hash><Pid>89397-707-3851065-63917</Pid><PidType>14</PidType></Product></Products><Applications><App Id="3A" Version="12" Result="100"/><App Id="53" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, VOLUME_KMSCLIENT channel
Activation ID: b92e9980-b9d5-4821-9c94-140f632f6312
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00170-868-000000-03-1033-7601.0000-3022016
Installation ID: 016071711911495032331036564733491910922355818245356235
Partial Product Key: GPDD4
License Status: Notification
Notification Reason: 0xC004F00F.
Remaining Windows rearm count: 2
Trusted time: 10/28/2016 12:05:41 PM
Please use slmgr.vbs /ato to activate and update KMS client information in order to update values.

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NAAAAAEAAQABAAEAAAACAAAABQABAAEA6GEs53yBUtvmGVYZLOIummSGwolo8mJv7mmWYw==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name OEMID Value OEMTableID Value
  APIC HPQOEM 179C    
  FACP HPQOEM 179C    
  HPET HPQOEM 179C    
  MCFG HPQOEM 179C    
  ASF! HPQOEM 179C    
  TCPA HPQOEM 179C    
  SSDT HPQOEM SataAhci
  SSDT HPQOEM SataAhci
  SLIC HPQOEM SLIC-MPC
  FPDT HPQOEM 179C    
  BGRT HPQOEM 179C    
  SSDT HPQOEM SataAhci
  SSDT HPQOEM SataAhci

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Hello,

We're here to help.

You may refer to Gerry C Cornell's answer on Diagnostic Report (1.9.0027.0).

Let us know how it goes.

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Your machine is using a KMS license - you need to contact your System Admin for assistance
Noel Paton
Nil Carborundum Illegitemi -
No, I don't work for Microsoft!
http://www.crashfixpc.co.uk

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