How to order replacement Microsoft Products and discs.


To request replacement hardware or software, contact the Microsoft Supplemental Parts team at the appropriate contact number that is provided in the "Contact Information" section. You must be in possession of the product (if it is damaged or defective) and be able to provide proof of purchase. The customer service representative will advise you of any replacement costs or shipping and handling fees that may be charged. If a product is no longer under warranty, the replacement item may no longer be available.

In the United States and Canada, you can reach the Microsoft Supplemental Parts team at the contact numbers that are listed here:

United States: (800) 360-7561, Monday through Friday, 5:00 A.M. to 7:00 P.M. Pacific Time.

Canada: (800) 933-4750, Monday through Friday, 5:00 A.M. to 7:00 P.M. Pacific Time.

TTY customers: Contact Microsoft at (800) 718-1599, Monday through Friday, 5:00 A.M. to 7:00 P.M. Pacific Time.

For other replacement issues, to include Product keys, System Builder disks, and Service Packs, please click 

How to replace Microsoft software 

for contact information and instructions regarding the replacement process.


If you have an OEM version of Windows (Pre-installed Operating System), you will need to contact your computer manufacturer and request a set of recovery disks.

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Last updated June 15, 2019 Views 73,724 Applies to:
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preinstalled from factory




To Replace Preinstalled Software:

Replacement OEM or system builder software media In most cases, you should contact the OEM (original equipment manufacturer) or the system builder directly to replace Microsoft software that was distributed with your computer. However, an exception is made for operating system service pack media*, for which you can contact us directly.





If you bought retail Microsoft software and need to replace it

Contact information In the United States and Canada, you can reach the Microsoft Supplemental Parts team at the contact numbers that are listed here:
  • United States: (800) 360-7561, Monday through Friday, 5:00 A.M. to 7:00 P.M. Pacific Time.
  • Canada: (800) 933-4750, Monday through Friday, 5:00 A.M. to 7:00 P.M. Pacific Time.
  • TTY customers: Contact Microsoft at (800) 718-1599, Monday through Friday, 5:00 A.M. to 7:00 P.M. Pacific Time.

International replacement requests International replacement requests should be directed to the appropriate local subsidiary. For more information, visit the following Web site:







If you lost your product key:

How To Obtain A Replacement Product Key

Preinstalled:

If you have a lost or unreadable product key for Microsoft software that came with your computer, please contact the manufacturer of your computer to obtain a replacement. Contact information for the manufacturer of your computer can be found here:

http://support.microsoft.com/gp/oemphone/

Retail:
If you have lost a product key for software that you purchased separately from your computer, or if your product key is not working, please call Microsoft.
To locate the appropriate telephone number, visit the following Microsoft Web site: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

A fee may apply for lost keys.




From:
http://support.microsoft.com/kb/326246



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