To request replacement hardware or software, contact the Microsoft Supplemental Parts team at the appropriate contact number that is provided in the "Contact Information" section. You must be in possession of the product (if it is damaged or defective) and be able to provide proof of purchase. The customer service representative will advise you of any replacement costs or shipping and handling fees that may be charged. If a product is no longer under warranty, the replacement item may no longer be available.
In the United States and Canada, you can reach the Microsoft Supplemental Parts team at the contact numbers that are listed here:
•United States: (800) 360-7561, Monday through Friday, 5:00 A.M. to 7:00 P.M. Pacific Time.
•Canada: (800) 933-4750, Monday through Friday, 5:00 A.M. to 7:00 P.M. Pacific Time.
•TTY customers: Contact Microsoft at (800) 718-1599, Monday through Friday, 5:00 A.M. to 7:00 P.M. Pacific Time.
For other replacement issues, to include Product keys, System Builder disks, and Service Packs, please click
for contact information and instructions regarding the replacement process.
If you have an OEM version of Windows (Pre-installed Operating System), you will need to contact your computer manufacturer and request a set of recovery disks.
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