Genuine Windows Problem (0x8004fe21)

I've had this copy of Windows 7 for almost 7 months now and never had this problem.  It only started giving me this error recently after I shut down and restarted my computer for a Windows Update.  I still get the updates and Windows is set as active, I just get these pop-ups every so often telling me to make validate it's genuine.  However, the site I go to give me a file which windows says is not a valid Win32 app.  I thought it was a virus or malware, but nothing is picked up by my programs and even going to the official genuine validation site gives me a file with the same problem.  Again, this ONLY happend when I booted my computer back up after a WIndows Update on December 9th (I believe).  I've redone the activation, run the OS program to check it and even re-entered my product code and got it approved.  No hardware changes or the like.  Diagnostic Report is below.  At this point, I'm thinking that I may just have to delete some of those updates.

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-WFQ6H-8Y6F3-MG9CG
Windows Product Key Hash: cyCarul3TKxQU176Zi3y7iGcQiI=
Windows Product ID: 00359-OEM-8704423-38839
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {0A019BF8-4AB4-4369-BE26-E5C50E556E0A}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Professional Plus 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{0A019BF8-4AB4-4369-BE26-E5C50E556E0A}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-MG9CG</PKey><PID>00359-OEM-8704423-38839</PID><PIDType>3</PIDType><SID>S-1-5-21-3286214247-3623207698-1279403940</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>To be filled by O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>F2g GA</Version><SMBIOSVersion major="2" minor="7"/><Date>20140221000000.000000+000</Date></BIOS><HWID>D4703C07018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>284B4B794FA716</Val><Hash>b53sKRFrX/7H2YESwej8gMKkRH4=</Hash><Pid>89446-907-0975833-65049</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: 586bc076-c93d-429a-afe5-a69fbc644e88
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00174-044-238839-02-1033-7601.0000-3472014
Installation ID: 016712850672087611462015338350180554179426319930174764
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: MG9CG
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 12/14/2014 2:21:32 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 12:10:2014 17:39
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: OgAAAAMABAABAAEAAAAEAAAAAQABAAEAHKI6mIDqdxYv5lTyEDPc39wVJPXMCAq89AEUMT2I4I52Mg==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name OEMID Value OEMTableID Value
  APIC ALASKA A M I
  FACP ALASKA A M I
  HPET ALASKA A M I
  MCFG ALASKA A M I
  FPDT ALASKA A M I
  BGRT ALASKA A M I
  SSDT AMD   POWERNOW

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Answer
Answer

If you have Microsoft Windows Update KB3004394 installed,

then install KB3024777 to fix an issue with KB3004394:

http://support.microsoft.com/kb/3024777

 

All supported x86-based versions of Windows 7

Download the package now.

 

All supported x64-based versions of Windows 7 and Windows Server 2008 R2

Download the package now.

After the update is installed wait a few minutes and then reboot the computer.

J W Stuart: http://www.pagestart.com

Never be afraid to ask. This forum has some of the best people in the world available to help.

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Answer
Answer

This may simply be caused by a bad set of Intel Rapid Storage Technology drivers -  

 

Installing the Intel Rapid Storage Drivers

try downloading and installing them from here - https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=2101&DwnldID=22194

 

(you want the iata_enu.exe download)

 

Once complete, please reboot twice, then post another MGADiag report.   

 

Noel Paton
Nil Carborundum Illegitemi -
No, I don't work for Microsoft!
http://www.crashfixpc.co.uk

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Question Info


Last updated March 17, 2021 Views 22,222 Applies to: