"ERROR_NOT_FOUND (0x80070490)" when trying to install SP1 in Windows7Pro (x64):

Hi.  Every time I try to install SP1 (KB976932) in a Windows 7 Pro (x64) laptop, the installation fails with the cryptic error message: ERROR_NOT_FOUND (0x80070490).  In searching the web for a similar error, I found in a Microsoft forum the solution proposed < http://social.technet.microsoft.com/Forums/en-US/w7itproinstall/thread/bfb3e5b5-a3bd-4124-b4d6-7fb437ac7b74/ > by the participant Ben-IS, which has been successfully replicated by others.  In my case, however, this solution does not seem to apply.

Running sfc /scannow in cmd.exe with admin privilege and then checking the file CBS.log for this error, I find a number of entries with one the following formats :
  • Info  CBS  Failed to get session package state for package: Package_6_for_KB2653956~31bf3856ad364e35~amd64~~6.1.1.5 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
  • Info  CBS  Failed to get session package state for package: Package_6_for_KB2482017~31bf3856ad364e35~amd64~~6.1.1.1 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
  • Info  CBS  Failed to get session package state for package: Package_7_for_KB2482017~31bf3856ad364e35~amd64~~6.1.1.1 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
  • Info  CBS  Failed to get session package state for package: Package_217_for_KB2779562~31bf3856ad364e35~amd64~~6.1.1.1 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
  • Info  CBS  Failed to get session package state for package: Package_237_for_KB2779562~31bf3856ad364e35~amd64~~6.1.1.1 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
  • Info  CBS  Failed to get session package state for package: Package_253_for_KB2779562~31bf3856ad364e35~amd64~~6.1.1.1 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
  • Info  CBS  Failed to get session package state for package: Package_254_for_KB2779562~31bf3856ad364e35~amd64~~6.1.1.1 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
These error entries are often repeated (especially those in reference to Package 6) and are preceded by declarations of self updating of this type :
  • Info  CBS  Appl: Selfupdate, Component: amd64_microsoft-windows-xmllite_31bf3856ad364e35_0.0.0.0_none_09340fc3a3d63ba3 (6.1.7600.20987), elevation:2, lower version revision holder: 6.1.7600.16834
  • Info  CBS  Applicability(ComponentAnalyzerEvaluateSelfUpdate): Component: amd64_microsoft-windows-xmllite_31bf3856ad364e35_6.1.7600.20987_none_e5bc1716d61b5919, elevate: 2, applicable(true/false): 0
  • Info  CBS  Appl: SelfUpdate detect, component: amd64_microsoft-windows-xmllite_31bf3856ad364e35_6.1.7600.20987_none_e5bc1716d61b5919, elevation: 2, applicable: 0
  • Info  CBS  Appl: Evaluating applicability block(non detectUpdate part), disposition is: Staged, applicability: NotApplicable, result applicability state: Staged
  • Info  CBS  Appl: Package: Package_6_for_KB2563227~31bf3856ad364e35~amd64~~6.1.1.0, Update: Trigger_1, Applicable: NotApplicable, Disposition: Staged
  • Info  CBS  Failed to get session package state for package: Package_6_for_KB2563227~31bf3856ad364e35~amd64~~6.1.1.0 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
or the component is amd64_microsoft-windows-wintrust-dll_31bf3856ad364e35_0.0.0.0_none_6fa6caf69a98926f(6.1.7600.21160) instead of the previous one.  I have not found any error making reference to the INF of a driver, and the log %windir%\inf\setupapi.dev.log contains no driver failure entries.

In case it has relevance, the laptop (Gateway NV79) came with Win7 Home Premium preinstalled and it was upgraded to Win 7 Pro with a Windows Anytime Upgrade key purchased from Microsoft.  I contacted Microsoft 3-4 months after such version upgrade when I got the SP1 installation error message for the first time, but received no help whatsoever.  Any informed suggestions on how to fix this problem, so I can finally install SP1?  TIA


Hi AD-HOC,

 

Welcome to the Microsoft Community. As per the problem description you are not able to install service pack 1 (KB976932). Provide the following information:

 

·         Have you made any changes on the computer prior to the issue?

·         Are you able to install other updates successfully?

·         Are you using any third party security software?

 

I will help you with this issue. I would suggest you to follow these methods.

 

Method 1: Disable the security software temporarily.

 

Note: Antivirus software can help protect your computer against virus and other security threats. In most cases, you should not disable your antivirus software. If you do have to temporarily disable it to install other software, you should re-enable it as soon as you're done. If you are connected to the Internet or a network during the time your antivirus software is disabled, your computer is vulnerable to attacks.

 

Method 2: You can also install the update (KB number) manually by downloading from Microsoft download center.

 

http://www.microsoft.com/downloads/en/default.aspx

 

Method 3: Follow the steps from the article.

 

You receive a "0x80070490" error code when you use Windows Update or Microsoft Update Web sites to install updates

 

You may refer these articles for more information:

 

Learn how to install Windows 7 Service Pack 1 (SP1)

 

Steps to follow before you install Windows 7 SP1 and Windows Server 2008 R2 SP1 from the Microsoft Download Center

 

How do I reset Windows Update components?

 

Hope this helps. Let us know if you need further assistance with Windows.

 

 

 

 

 

1 person was helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

 
 

Question Info


Last updated June 19, 2020 Views 14,076 Applies to: