Error "windows could not complete the installation. to install windows on the computer. restart the installation" while trying to factory reset the system.

Acer Aspire One Happy, Windows 7 starter, restore factory settings error

I'm in Australia and I have an Acer Aspire One Happy with Windows 7 starter (purchased 6 months ago), which refused to progress past the welcome screen after entering my password. I ended up pressing Alt+f10 at startup and going to restore factory settings and retain user data. I am now stuck in a loop where it has completed backup of files and update, and has 'Setup is starting services'. But a window keeps popping up saying "windows could not complete the installation. to install windows on the computer. restart the installation". Every time I restart it goes to this error. Even if I go to safe mode it goes to this. Help! 
 

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Last updated May 21, 2019 Views 11,059 Applies to:
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Answer

How to reinstall Windows 7 Starter.

Tools you will need for this task:

  • eicfg_removal_utility.zip – is a simple tool that will remove the ei.cfg from any Windows ISO disc image, thereby converting the image into a “universal disc” that will prompt the user to select an edition during setup. It’s a free download here
  • Genuine Retail Windows 7 32 bit Installation DVD – this will be used to reinstall Windows 7 Starter 32 bit, any retail edition of Windows 7 32 bit will do, this includes Home Premium, Professional or Ultimate, doesn’t matter if its upgrade or full version. You cannot use a 64 bit DVD because there is no 64 bit version of Windows 7 Starter. You will need to create an image of the disc, please refer to our Notebooks.com tutorial about how to create a digital backup of your software here

After you have created the image of the Windows 7 32 bit DVD, we will edit the image and remove the ei.cfg file so we can reveal all editions of Windows 7 during the installation and select Windows 7 Starter. Lets take a look at doing it step by step.

After downloading the eicfg removal utility, you need to extract it, since its in a .zip file. Just right click it and click Extract All.

Double click the eicfg_remover.exe file to launch it.

Browse to where the Windows 7 Image (.ISO file) is stored, select it and click Open.

That’s it! the ei.cfg file is now removed. The next step now is to reinstall Windows 7 Starter. Because most Netbooks do not include a DVD drive, you will have to use a tool such as the Windows 7 USB/DVD Download Tool (http://store.microsoft.com/Help/ISO-Tool)

This simple tool will help you convert the same image file you just created to a USB thumb drive. For installation purposes, you should get a thumb drive that’s at least 4 GBs in size to store the installation files. Browse to where the Windows 7 Image is stored, open it.

Select the USB device where you want to have the backup stored to for installation.

Once the USB device has been identified, click the Begin copying button.

And that’s it, the next step now is to boot your Netbook from the thumb drive, make sure the thumb drive you will be installing Windows 7 from is plugged into the USB port. This might vary by manufacturer, but the usual one to try is F12, start your Netbook and press F12 repeatedly until a screen is displayed giving you the option to boot from a USB Memory device, select that and press Enter on your keyboard. The screen should look something like the following:

BIOS boot screen

Check out our Notebooks.com article: How To Load BIOS and Change Boot Configuration

Windows 7 will boot as it normally does into the setup environment, the only difference this time is, you will be given a choice to select the edition of Windows 7 you want to reinstall.

Select Windows 7 Starter and proceed with the installation as normal. I suggest that you create a backup once the installation is complete.

One thing to note, you will need a 32 bit Windows 7 installation media to do this, any edition of Windows 7 such as Home Premium, Professional or Ultimate will do. If you can find a disc, you can download a copy from the following link and use that to create the all in one disc:

Windows 7 Ultimate (x86)* – X17-59463

http://www.notebooks.com/2009/10/24/how-to-backup-your-installation-of-windows-7/

That’s it!

Best,
Andre
Windows Insider MVP
MVP-Windows and Devices for IT
twitter/adacosta
groovypost.com

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Where do I get a Genuine Retail Windows 7 32 bit Installation DVD? My laptop came with Windows 7 starter already installed.

Here:

Windows 7 Ultimate (x86)* – X17-59463

Best,
Andre
Windows Insider MVP
MVP-Windows and Devices for IT
twitter/adacosta
groovypost.com

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