Error Build 7601 this copy of windows is not genuine

Hello I am hoping for some help.  I have had this HP Pavillion p6516fb Since July 2010.  In March I had to have the motherboard replaced.  Fortunately I had an extended warranty from staples.  I thought all was well until this Monday.  I logged in to the machine to find the error message that my copy of Windows was not Genuine.  I know this is a oem installed version and I went to HP for help but they wanted to charge me more than it would cost to buy a new version of Window.  Also I still had warranty coverage with Staples but they wanted to reinstall windows to factory settings and that would mean a lot of time to reinstall all needed software.  This machine is an office machine and has business software as well as financial.  I was hoping to maybe do a repair but no one seems to think that can be done with an oem version.  So I started looking around and found that quite a few people have dealt with this issue.  I am working with Win 7 service pack 1. I have the activation code but it will not register as a legitimate code.  I ran some test including the win advantage and this is the result.  I have also done a disk check, run Malwarebytes and my antivirus.  I am hoping someone can help because I am waiting on Staple's 3rd party vendor to see if they can do anything other than a full re-install.  Thanks - Oh I can't call Microsoft for phone verification.  Tried that but no option since it is oem install.

 

Diagnostic Report (1.9.0027.0):

 

-----------------------------------------

 

Windows Validation Data-->

 

 

 

Validation Code: 50

 

Cached Online Validation Code: 0x0

 

Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9

 

Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=

 

Windows Product ID: 00359-OEM-8992687-00010

 

Windows Product ID Type: 2

 

Windows License Type: OEM SLP

 

Windows OS version: 6.1.7601.2.00010300.1.0.003

 

ID: {8ED5B19D-17BF-47C4-9AF1-BCB630990B3D}(1)

 

Is Admin: Yes

 

TestCab: 0x0

 

LegitcheckControl ActiveX: N/A, hr = 0x80070002

 

Signed By: N/A, hr = 0x80070002

 

Product Name: Windows 7 Home Premium

 

Architecture: 0x00000009

 

Build lab: 7601.win7sp1_gdr.130318-1533

 

TTS Error:

 

Validation Diagnostic:

 

Resolution Status: N/A

 

 

 

Vista WgaER Data-->

 

ThreatID(s): N/A, hr = 0x80070002

 

Version: N/A, hr = 0x80070002

 

 

 

Windows XP Notifications Data-->

 

Cached Result: N/A, hr = 0x80070002

 

File Exists: No

 

Version: N/A, hr = 0x80070002

 

WgaTray.exe Signed By: N/A, hr = 0x80070002

 

WgaLogon.dll Signed By: N/A, hr = 0x80070002

 

 

 

OGA Notifications Data-->

 

Cached Result: N/A, hr = 0x80070002

 

Version: N/A, hr = 0x80070002

 

OGAExec.exe Signed By: N/A, hr = 0x80070002

 

OGAAddin.dll Signed By: N/A, hr = 0x80070002

 

 

 

OGA Data-->

 

Office Status: 109 N/A

 

OGA Version: N/A, 0x80070002

 

Signed By: N/A, hr = 0x80070002

 

Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

 

 

 

Browser Data-->

 

Proxy settings: N/A

 

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

 

Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe

 

Download signed ActiveX controls: Prompt

 

Download unsigned ActiveX controls: Disabled

 

Run ActiveX controls and plug-ins: Allowed

 

Initialize and script ActiveX controls not marked as safe: Disabled

 

Allow scripting of Internet Explorer Webbrowser control: Disabled

 

Active scripting: Allowed

 

Script ActiveX controls marked as safe for scripting: Allowed

 

 

 

File Scan Data-->

 

 

 

Other data-->

 

Office Details: <GenuineResults><MachineData><UGUID>{8ED5B19D-17BF-47C4-9AF1-BCB630990B3D}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-948994376-1870131226-405846760</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>SLIC-CPC</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>6.12</Version><SMBIOSVersion major="2" minor="6"/><Date>20110504000000.000000+000</Date></BIOS><HWID>39C93607018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

 

 

 

Spsys.log Content: 0x80070002

 

 

 

Licensing Data-->

 

Software licensing service version: 6.1.7601.17514

 

 

 

Name: Windows(R) 7, HomePremium edition

 

Description: Windows Operating System - Windows(R) 7, OEM_SLP channel

 

Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64

 

Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

 

Extended PID: 00359-00178-926-800010-02-1033-7600.0000-2052009

 

Installation ID: 000066106700197075034682609483665232316796823205796040

 

Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

 

Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

 

Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

 

Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

 

Partial Product Key: 3Q6C9

 

License Status: Notification

 

Notification Reason: 0xC004F057.

 

Remaining Windows rearm count: 2

 

Trusted time: 4/24/2013 10:11:19 AM

 

 

 

Windows Activation Technologies-->

 

HrOffline: 0x00000000

 

HrOnline: 0xC004C533

 

HealthStatus: 0x0000000000000000

 

Event Time Stamp: 4:22:2013 15:52

 

ActiveX: Registered, Version: 7.1.7600.16395

 

Admin Service: Registered, Version: 7.1.7600.16395

 

HealthStatus Bitmask Output:

 

 

 

 

 

HWID Data-->

 

HWID Hash Current: LgAAAAEAAAABAAEAAgACAAAAAQABAAEAonaKW3SPpvrYTuCPmAjqRQb+Z5xCGg==

 

 

 

OEM Activation 1.0 Data-->

 

N/A

 

 

 

OEM Activation 2.0 Data-->

 

BIOS valid for OA 2.0: yes, but no SLIC table

 

Windows marker version: N/A

 

OEMID and OEMTableID Consistent: N/A

 

BIOS Information:

 

  ACPI Table Name            OEMID Value      OEMTableID Value

 

  APIC                                   HPQOEM                            SLIC-CPC

 

  FACP                                  HPQOEM                            SLIC-CPC

 

  SRAT                                  HPQOEM                            SLIC-CPC

 

  HPET                                  HPQOEM                            SLIC-CPC

 

  MCFG                                HPQOEM                            SLIC-CPC

 

  OEMB                                HPQOEM                            SLIC-CPC

 

  SSDT                                  HPQOEM                            SLIC-CPC

 

  SSDT                                  HPQOEM                            SLIC-CPC

 

 

 

 

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BIOS valid for OA 2.0: yes, but no SLIC table

change your product key to the one on your COA

click start, type slui 3, press enter

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I tried that fix.  The problem is that the machine will not recognize my COA.  I am trying to get Staples to send a tech out instead of spending my time trying to fix it.  However they now subcontract with ServiceLive.  I was not pleased with the way they handled my first issue where they replaced the motherboard without doing any troubleshooting other than what I told them for an error code.  Now this happened coincidentally 1 month after that repair,  so  I am thinking that Win 7 doesn't recognize it.  Their solution is to do a new install of windows instead of trying to repair.  What you are saying about the BIOS seems to support that but I can't get the warranty people to see it.  As an aside I think the first issue may still be that I didn't need a new motherboard but what I needed was a new hard drive.  So I was posting here to see if there was a fix I could do myself.  I can't call Microsoft since it is an OEM installation.  Thanks for trying to help

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The problem is that the machine will not recognize my COA

does your COA say windows 7 home premium?

make sure you are entering it correctly.

try a bright light and a good magnifier.

 

characters not used:

 

E,U,I,O,A,S,L,Z,N, and 1,0

 

easily confused: B and 8, G and 6, G and C

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Thanks again.  Yes used a magnifier and even had a second person read it off the box.

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 read it off the box.

what do you mean by box? the COA should be on a sticker attached to the computer. (or are you referring to the computer as a box?)

what is the exact error message you get?

note:the version and edition of windows must match the key entered.

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Sorry bad habit of calling desktops - boxes.  So yes off the computer case. The exact error message is the subject of this post 

Error Build 7601 this copy of windows is not genuine
When I try to enter the existing key it states it is not valid.  Only options I get are to enter a new key, retry the old or contact HP support.  I occasionally get pop ups stating that I might have a counterfeit edition of Win 7 - The versions match.  They match it is the only windows version that was on the machine when bought.  No upgrades or OS software was changed or modified.  Other people have posted this same error but their solutions have not worked for me since this installation of windows was pre-installed at the HP factory.  Still waiting on my tech support from ServiceLive per my extended warranty... I have service for in office troubleshooting repairs but they don't seem to want to do that instead they just want to send another motherboard out.  Very frustrating.  Won't be buying another extended warranty again.

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I don't know what else to tell you. sorry

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Thanks for trying.  I know I feel frustrated waiting on a  fix from the people that should be fixing it!  Just figured that throwing it out here was better than doing nothing.

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I simply don't understand why the COA key isn't working. that is the easy fix.

if they replace the motherboard with the proper hp motherboard with the proper bios slic table that will fix it. an aftermarket motherboard will not work.

it is also possible that a bios upgrade may fix it but I am skeptical

a longshot. you might try here. maybe they can give you more information on why the key won't work:

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Thanks again for the continued help.  I am with you, I don't understand why the COA won't work.  However as I mentioned I wasn't happy with how ServiceLive and Staples handled the repair in the first place.  The tech who installed was never told about the machine.  He was just told to install the new motherboard.  No one ever did real troubleshooting in the first place.  Also I am skeptical that it was a proper hp motherboard now.  It is probably something ServiceLive gets cheap.  That means that the bios may not be proper.  When I told this to the Staples Tech Rep they went to their manager and said there was no way a new motherboard would cause that.  After a bit more research I think it is interesting that I got the error message a month after the mother board was replaced.  Don't Windows installs run for a month before they ask you to purchase a permanent key?  I will try a call to that number but so far I have been told it is a OEM issue.  I am hoping a ServiceLive tech will be calling today.

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Last updated May 12, 2020 Views 674 Applies to: