Bought windows 7 Pro 7 months ago. activated on receipt. Yesterday (7 months later) I now get the message "The activation server has determined the specified product key has been blocked?

Bought windows 7 Pro 7 months ago. Installed & activated on receipt of s.ware. Yesterday (7 months later) I now get the message "The activation server has determined the specified product key has been blocked? Why so long a wait to get this happening? Diagnostic report:- Diagnostic Report (1.9.0027.0):

 Diagnostic Report (1.9.0027.0):


Windows Validation Data-->

 Validation Code: 50

Cached Online Validation Code: 0xc004c4a2

Windows Product Key: *****-*****-2339P-FBG8V-7Y29W

Windows Product Key Hash: R8AqeQhAF4pC3ssopHbwiZ/kWTM=

Windows Product ID: 00371-221-3103806-86640

Windows Product ID Type: 5

Windows License Type: Retail

Windows OS version: 6.1.7601.2.00010100.1.0.048

ID: {6CCDFE3E-1EA3-4FA4-B7B0-ECDD35D480D4}(1)

Is Admin: Yes

TestCab: 0x0

LegitcheckControl ActiveX: N/A, hr = 0x80070002

Signed By: N/A, hr = 0x80070002

Product Name: Windows 7 Professional

Architecture: 0x00000009

Build lab: 7601.win7sp1_rtm.101119-1850

TTS Error:

Validation Diagnostic:

Resolution Status: N/A

 Vista WgaER Data-->

ThreatID(s): N/A, hr = 0x80070002

Version: N/A, hr = 0x80070002

 Windows XP Notifications Data-->

Cached Result: N/A, hr = 0x80070002

File Exists: No

Version: N/A, hr = 0x80070002

WgaTray.exe Signed By: N/A, hr = 0x80070002

WgaLogon.dll Signed By: N/A, hr = 0x80070002

 OGA Notifications Data-->

Cached Result: N/A, hr = 0x80070002

Version: N/A, hr = 0x80070002

OGAExec.exe Signed By: N/A, hr = 0x80070002

OGAAddin.dll Signed By: N/A, hr = 0x80070002

 OGA Data-->

Office Status: 100 Genuine

Microsoft Office Professional 2007 - 100 Genuine

OGA Version: N/A, 0x80070002

Signed By: N/A, hr = 0x80070002

Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

 Browser Data-->

Proxy settings: N/A

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

Download signed ActiveX controls: Prompt

Download unsigned ActiveX controls: Disabled

Run ActiveX controls and plug-ins: Allowed

Initialize and script ActiveX controls not marked as safe: Disabled

Allow scripting of Internet Explorer Webbrowser control: Disabled

Active scripting: Allowed

Script ActiveX controls marked as safe for scripting: Allowed

 File Scan Data-->

 Other data-->

Office Details: <GenuineResults><MachineData><UGUID>{6CCDFE3E-1EA3-4FA4-B7B0-ECDD35D480D4}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7Y29W</PKey><PID>00371-221-3103806-86640</PID><PIDType>5</PIDType><SID>S-1-5-21-2854360236-1844029962-3667206746</SID><SYSTEM><Manufacturer>PACKARD BELL BV</Manufacturer><Model>P4M800PRO-M</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>080012 </Version><SMBIOSVersion major="2" minor="3"/><Date>20060906000000.000000+000</Date></BIOS><HWID>A4C23F07018400FC</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>70582E827A8570E</Val><Hash>3cavHvXOzXYpntWO5oZ55BQNLkA=</Hash><Pid>81605-903-6443657-65023</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

 Spsys.log Content: 0x80070002

 Licensing Data-->

Software licensing service version: 6.1.7601.17514

 Name: Windows(R) 7, Professional edition

Description: Windows Operating System - Windows(R) 7, RETAIL channel

Activation ID: 770bc271-8dc1-467d-b574-73cbacbeccd1

Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

Extended PID: 00371-00172-221-310380-00-2057-7601.0000-1202011

Installation ID: 014444754616910314331886418135024895201051513805622560

Processor Certificate URL:

Machine Certificate URL:

Use License URL:

Product Key Certificate URL:

Partial Product Key: 7Y29W

License Status: Notification

Notification Reason: 0xC004F200 (non-genuine).

Remaining Windows rearm count: 4

Trusted time: 30/04/2011 01:37:27

 Windows Activation Technologies-->

HrOffline: 0x00000000

HrOnline: 0xC004C4A2

HealthStatus: 0x0000000000000000

Event Time Stamp: 4:30:2011 01:05

ActiveX: Registered, Version: 7.1.7600.16395

Admin Service: Registered, Version: 7.1.7600.16395

HealthStatus Bitmask Output:

 HWID Data-->


 OEM Activation 1.0 Data-->


 OEM Activation 2.0 Data-->

BIOS valid for OA 2.0: yes, but no SLIC table

Windows marker version: N/A

OEMID and OEMTableID Consistent: N/A

BIOS Information:

  ACPI Table Name                OEMID Value         OEMTableID Value

  APIC                                      A M I                       OEMAPIC

  FACP                                     A M I                       OEMFACP

  OEMB                                   A M I                       AMI_OEM


If the packaging were fine then how do you explain how an MSDN product key got printed on the yellow label on the card inside a genuine sealed package?  The answer is it didn't.  The ENTIRE package is a counterfeit.  They are being produced by the tens of thousands on professional equipment in China.  You cannot hope to avoid counterfeit licensed software if you buy from auction vendors and fly-by-night websites.  There are no bargain copies of genuine Windows, Office, Creative Studio, and other major software to be had.  Buy from the manufacturer, Amazon (not Marketplace), or other long reputible seller.
Colin Barnhorst

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Windows Product ID: 00371-221-3103806-86640


221 indicates you bought an illegally sold key that has been blocked by Microsoft. Ask for a refund from the seller. Always buy Microsoft software from a reputable store.


Recently, there have been a rash of Windows 7 product keys purchased from auction sites showing up here as non-genuine.  They appear to be connected to this HROnline code HrOnline: 0xC004C4A2. If you purchased a key from an auction web site (such as eBay), please realize that the seller may have sold that product key to multiple people resulting in that key becoming blacklisted. These keys were never meant for resale; they were meant for software development or evaluation depending on the program they were obtained through. If you purchased one of these keys and it has become non-genuine with the above code, you may need purchase a new license for windows 7. Attempt to validate by going to and follow the links provided to repair windows.

Added note. You only have a limited amount of time (45 days I believe) to file a claim with the auction sites. Stay away from these keys, if you purchased a key that has turned non-genuine and are within the 45 days of purchase file a claim. There are legitimate software vendors on auction sites but if it sounds to good to be true then don't buy it.

EDIT: Additional information

Things to watch out for.

Lately, there have been several reports of instances of blocked MSDN Subscription product keys packaged with legitimate looking media. I can't stress enough to save your packaging, media and reciepts, if you purchase software such as this seek recourse with the store you purchased it from and report it to

If you have purchased a product key, with or without DVD's or packaging from an auction web site (such as eBay) or any other person or vendor and believe it may be an MSDN Subscritpion product key because your key has been blocked, you can check a few things yourself.  If you received your key with the physical product go to and verify your product.  However, some counterfeit software is so convincing you may not be able to spot it as such.

To check your PID press the Win Key and pause at the same time, or open System Properties through the Control Panel, scroll down to activation section and look at the PID. It will look something like this: 12345-XXX-1234567-54321.  The portion you are interested in is the XXX section.  If it matches or is within one or two digits of the examples below you probably have a "not-for-resale" MSDN Subscription product key.

Suspect: 065, 066, 067, 068 for Windows 7 Ultimate edition, 220, 221 area for Professional, and the 230, 231 area for Home Premium.  There are probably others but they should be close to those posted.

If you have a similar PID, or your key is blocked and you want confirmation, post a new thread with a report from the MGADIAG tool, download and run the tool, click copy and paste it in a new post in the Windows 7 Genuine Advantage Validation Issues Forum along with some info regarding where you bought your copy of Windows.


Windows 7 Genuine Advantage Validation Issues Forum:


To confirm if your software is genuine, go to this website:

Click on "Validate Windows."
If validation fails, click the "Get Genuine" button to get a WGA Kit.

Windows 7 Illegal Sales on eBay (and other websites)

Many sellers illegally offer Windows 7 products for a very cheap price on ebay. If you see Windows 7 being sold well below the retail price for only the Windows 7 product key and the install software is not included do not buy it. Of course also watch out for cheap Windows products with the install media as well.

Buy genuine Windows:

Buying and Selling Microsoft Software Safely on eBay:

Microsoft Genuine Advantage Forums Blocked Keys (eBay Keys):



Get some info from the sites below to know what to look for.

Windows - Is It Genuine

Microsoft - Piracy

Bogus Windows 7 warning:

Have Questions About Installing Windows 7?
FAQ - Common Windows 7 Installation Questions & Answers
MCC 2011


Sharing bits of knowledge.

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Question Info

Last updated March 20, 2018 Views 320 Applies to: