A required CD/DVD drive device driver is missing. (Unable to install Windows 7 ~ never even get to the install portion).

Computer Info:
Gigabyte EP45-UD3R Motherboard
   ~ Tried various BIOS settings no change
Intel Core 2 Quad (Q8300 @2.50GHz)
4 Gig RAM

I've tried combo of IDE devices and SATA Devices
I've tried only using IDE devices (Hard Drive / DVD drive)
I've tried only using SATA devices (Hard Drive / DVD drive)
I've tried Burning the Image of the OS on +R DVD media
I've tried Burning the Image of the OS on -R DVD media
I've tried installing in a Virtual window (VMware player)  ~ various media {DVD's mentioned above} and also ISO image.

Image obtained via School Employer's website with the Teacher Home Use program.

Downloaded all the drivers available from Gigabyte for my motherboard, uncompressed them all, and put on a thumb drive.
After scanning all the driver, still unable to get to the option to Install Windows.

Tried getting other drivers (Intel ICH10 / jmicron SATA drives / etc..) and still none of them will get the install past the Collecting information section of the install.

Any other ideas??

John


 

Question Info


Last updated November 10, 2019 Views 73,566 Applies to:
Answer
Answer
If you are performing a clean installation booting from DVD.  We usually come across this error message if the CD/DVD drive is incompatible with Microsoft's AHCI driver (msahci.sys).


To work around this issue, disable AHCI mode for your disk controller in the system BIOS. Typically the controller has to be changed from AHCI mode to "IDE" or "ATA" mode.

Access the below link for more information:

http://support.microsoft.com/kb/952951

Also go through the below link where many users have come across a similar kind of issue you are experiencing and they have fixed by following the suggestions provided by Kevin Hau MSFT, Moderator on Monday, October 26, 2009 10:39 PM:

http://social.answers.microsoft.com/Forums/en-US/w7install/thread/c211ce29-8e5c-4a2f-aeee-fc2a6e62aef5/

Hope this helps.
Regards,

Credit - Manasa P – Microsoft Support
Best,
Andre
Windows Insider MVP
MVP-Windows and Devices for IT
twitter/adacosta
groovypost.com

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Answer
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Looks like you've already tried some of the steps below - do any you haven't done yet. If nothing else works step 7 is an option.



A required CD/DVD device driver is missing

1) Change BIOS boot order - The most successful fix for this issue is to set the optical (DVD) drive as the first boot device in the BIOS. To do this, first enter BIOS mode as follows:

This is accomplished by pressing a specific key repeatedly as soon as your computer is turned on (or right after it is restarted). For many computers, the key is  F1, F2, F10, the Delete (del) key or the Escape (ESC) key. Consult your computer or motherboards manual or try different keys until you find the right one.

Find the screen or option for changing the boot order. Follow the instructions for changing the boot order.


2) Disconnect all internal hard drives you are not installing Windows on. Also disconnect all external drives. Then reconnect after installing.


3) If you downloaded Windows 7 and burned it to a DVD, double check that you burned the .ISO file as a disk image (and not as a regular file) to the empty DVD. If you burn it to a DVD again use the lowest speed possible. It's also possible the download has errors, try downloading it again.


4) Update ITE ATA driver - Failing the above, try booting back into Windows Vista or XP. Launch Windows Update and install the ITE ATA driver update before attempting the upgrade. The upgrade advisor may not find this driver.


5) Switch from SATA to AHCI - Follow the aforementioned instructions for booting into your computers BIOS, then check your HDD or storage settings. Turn off SATA, switching to AHCI, and reboot normally, then re-attempt installation of Windows 7. Also try switching to IDE.


6) If you have another DVD drive hook it up to your computer and try using that drive to install Windows 7.


7) Try installing Windows using a USB drive:

http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_install/how-to-install-windows-7-on-a-netbook-from-usb/ff8f440f-b956-4d82-8d8b-b42ff64115d9



Also, there's 2 main threads for this issue, one that seems to be related to retail disks (and others):

http://social.answers.microsoft.com/Forums/en-US/w7install/thread/48cdc51e-affc-40ec-a0ba-62d37948843c


And the other is a general discussion thread:

http://social.answers.microsoft.com/Forums/en-US/w7install/thread/c211ce29-8e5c-4a2f-aeee-fc2a6e62aef5





Have Questions About Installing Windows 7?
FAQ - Common Windows 7 Installation Questions & Answers
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